Senior Technical Support Specialist

Placements24; Vereeniging; Híbrido; ZAR 700.000 - 1.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Medical and retirement benefits

Generous annual leave and sick leave

Descripción de la vacante

Placements24 in Vereeniging, Gauteng seeks a Senior Technical Support Specialist to enhance IT support capabilities. This hybrid role blends on-site engagement with remote flexibility, demanding proactive leadership and a strong commitment to delivering exceptional IT services.

You will troubleshoot complex issues, mentor junior staff, and collaborate with IT management on system upgrades, security, and best practices to ensure optimal performance of IT systems.

Formación

• Minimum 5 years of experience in technical support.
• In-depth knowledge of operating systems, network infrastructure, and enterprise applications.
• Proven ability to troubleshoot multi-faceted technical issues.
• Experience with ITIL is advantageous.

Responsabilidades

• Provide expert-level technical support for complex hardware, software, and network issues.
• Diagnose, troubleshoot, and resolve advanced system problems involving multiple components.
• Develop and implement solutions to recurring issues and document best practices.
• Mentor junior staff and share knowledge and expertise.
• Manage and prioritize incoming support requests for timely resolution.

Conocimientos

Technical support

Problem solving

Leadership

Communication

Analytical

Networking

Troubleshooting

ITIL

Educación

Bachelor's degree in Information Technology or related field

MCSE certification

CCNA certification

Descripción del empleo

About the Role

Our client is seeking a seasoned Senior Technical Support Specialist to enhance their IT support capabilities in Vereeniging, Gauteng . This role involves providing advanced technical assistance, managing complex IT infrastructure issues, and contributing to the continuous improvement of IT services. The ideal candidate will possess extensive experience in troubleshooting diverse technical challenges, excellent leadership potential, and a commitment to delivering exceptional support. This hybrid position allows for a blend of on-site engagement and remote flexibility, offering a balanced work environment. We are looking for an individual who is proactive, detail-oriented, and dedicated to ensuring the optimal performance of our IT systems. If you excel in resolving intricate technical problems and are ready to take on greater responsibility, this opportunity is ideal.

Key Responsibilities

• Provide expert-level technical support for complex hardware, software, and network issues.
• Diagnose, troubleshoot, and resolve advanced system problems, often involving multiple integrated components.
• Develop and implement solutions to recurring technical issues, documenting best practices.
• Mentor and guide junior technical support staff, sharing knowledge and expertise.
• Manage and prioritize incoming support requests, ensuring timely resolution of critical issues.
• Collaborate with IT management to plan and execute system upgrades and maintenance.
• Participate in the evaluation and implementation of new IT technologies.
• Ensure the security and integrity of IT systems through regular monitoring and updates.
• Maintain accurate and up-to-date records of all support activities and system configurations.

Requirements

• A minimum of 5 years of experience in technical support, with a strong emphasis on complex problem-solving.
• In-depth knowledge of operating systems, network infrastructure, and common enterprise applications.
• Proven ability to troubleshoot and resolve multi-faceted technical issues.
• Excellent communication, analytical, and diagnostic skills.
• Experience with ITIL framework and best practices is advantageous.
• Ability to work independently and lead technical initiatives.
• Relevant industry certifications (e.g., MCSE, CCNA) are highly desirable.
• Bachelor's degree in Information Technology or a related field is preferred.
• Must be legally authorized to work in South Africa.

Benefits

• A competitive salary with potential for bonuses.
• Comprehensive medical and retirement benefits.
• Hybrid work model offering flexibility and work-life balance.
• Significant opportunities for career growth and advanced training.
• A collaborative and innovative work environment.
• Generous annual leave and paid sick leave.