Technical Support Specialist (Level 1)

Placements24; Stellenbosch; On-site; ZAR 120,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive medical aid

Retirement annuity contribution

IT certifications and training

Generous paid time off

Performance-based bonuses

Exposure to various IT systems and开发?

Supportive team environment

Company workstation

Job summary

Placements24 is seeking a proactive Technical Support Specialist for an on-site role in Stellenbosch, Western Cape, ZA. You will provide first-level IT support to users, troubleshoot hardware and software issues, and keep IT systems running smoothly to boost productivity.

The ideal candidate has experience in IT helpdesk, strong knowledge of Windows and macOS, familiarity with TCP/IP networks, and good communication skills.

Qualifications

• Experience in a technical support or IT helpdesk role.
• Strong hardware, OS knowledge (Windows, macOS) and common apps.
• Familiarity with TCP/IP, DNS, DHCP networks.
• Excellent troubleshooting and customer service skills.
• On-site work in Stellenbosch required.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Diagnose and resolve problems via phone, email, or in-person.
• Install, configure, and maintain hardware, software, systems, networks, printers, scanners.
• Manage user accounts: creation, modification, deletion.
• Document issues and resolutions in the IT support system.
• Escalate unresolved issues to senior staff or vendors.
• Conduct regular system checks and maintenance.
• Educate users on IT procedures and best practices.
• Contribute to the IT knowledge base with guides and solutions.
• Ensure compliance with IT policies and security.

Skills

Technical support

Hardware troubleshooting

Windows & macOS

Networking basics

Customer service

Independent work

Education

High school diploma

Associate/Bachelor's in IT

IT certifications (e.g., CompTIA A+, Network+)

Tools

IT helpdesk software

Printers & scanners

Active Directory

Job description

About the Role

Our client is seeking a proactive and technically adept Technical Support Specialist for their operations in Stellenbosch, Western Cape, ZA. This on-site role requires an individual who can provide first-level technical assistance to users, troubleshoot hardware and software issues, and ensure the smooth operation of IT systems. You will be an integral part of the IT department, responsible for diagnosing and resolving technical problems efficiently and effectively. If you have a passion for technology and a strong understanding of IT principles, and you are looking for a stable, in-office position in the beautiful Stellenbosch, Western Cape, ZA region, this opportunity is for you. Join a team committed to delivering robust IT support and enhancing user productivity.

Key Responsibilities

• Provide first-level technical support to end-users for hardware, software, and network issues.


• Diagnose and resolve technical problems via phone, email, or in-person.


• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.


• Assist with user account management, including creation, modification, and deletion.


• Document all technical issues and resolutions in the IT support system.


• Escalate unresolved issues to senior IT staff or relevant vendors.


• Conduct regular system checks and maintenance.


• Educate users on basic IT procedures and best practices.


• Contribute to the IT knowledge base with troubleshooting guides and solutions.


• Ensure compliance with IT policies and security procedures.

Requirements

• Proven experience in a technical support or IT helpdesk role.


• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.


• Familiarity with network concepts (TCP/IP, DNS, DHCP).


• Excellent troubleshooting and problem-solving skills.


• Good communication and customer service skills.


• Ability to work independently and as part of a team.


• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.


• Must be able to work on-site in Stellenbosch, Western Cape, ZA.


• High school diploma or equivalent; Associate's or Bachelor's degree in IT is a plus.


• A keen interest in technology and continuous learning.

Benefits

• Competitive annual salary of R .


• Full-time, on-site position in Stellenbosch, Western Cape, ZA.


• Comprehensive medical aid.


• Retirement annuity contribution.


• Opportunities for professional IT certifications and training.


• Generous paid time off.


• Potential for performance-based bonuses.


• Exposure to various IT systems and technologies.


• Supportive team environment.


• Company-provided workstation.