Helpdesk Support Analyst - On-Premise

Placements24; Vereeniging; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Medical aid

Retirement contributions

Job summary

Placements24 is seeking an experienced Helpdesk Support Analyst to join our client’s Vereeniging team. This on-site role supports employees with hardware, software, and network issues, managing tickets, and maintaining IT systems.

The ideal candidate will bring strong Windows and Office knowledge, experience with ServiceNow/Jira, and a proactive, customer-focused approach to issue resolution in a corporate environment.

Qualifications

• Proven experience in a helpdesk or IT support role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite and network troubleshooting.
• Experience with IT service desk software such as ServiceNow or Jira Service Management.
• Excellent analytical and problem-solving skills with a methodical approach.
• Effective communication and interpersonal skills to assist users at all technical levels.
• Ability to work independently and manage workload efficiently.
• Must be able to work full-time on-site in Vereeniging, Gauteng.

Responsibilities

• Provide first and second-level technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
• Diagnose and resolve user-reported problems using diagnostic tools and remote access software.
• Manage IT support tickets, ensuring timely resolution and clear communication with users.
• Assist with user account management, including setup, modification, and termination.
• Perform routine system checks, updates, and preventative maintenance.
• Document support procedures, troubleshooting steps, and system configurations.
• Escalate unresolved issues to senior IT staff or specialized teams.
• Collaborate with IT colleagues on infrastructure projects and system enhancements.
• Ensure adherence to IT policies, security standards, and data protection regulations.

Skills

Windows OS

Microsoft Office

Network troubleshooting

IT service desk software

Analytical skills

Communication

Independent work

Education

CompTIA A+

ITIL Foundation

Tools

ServiceNow

Jira Service Management

Job description

About the Role

Our client, a prominent industrial manufacturing company, is seeking an experienced Helpdesk Support Analyst to join their operations in Vereeniging, Gauteng . This is a crucial on-site role requiring a dedicated individual to manage and resolve IT support requests for employees. You will be responsible for diagnosing and troubleshooting a wide range of technical issues, ensuring the smooth operation of IT systems across the organization. The ideal candidate will possess strong technical acumen, excellent problem-solving skills, and a commitment to providing timely and effective support. This position offers the opportunity to work within a stable industry and contribute significantly to the company's IT infrastructure.

Key Responsibilities

• Provide first and second-level technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
• Diagnose and resolve user-reported problems using diagnostic tools and remote access software.
• Manage IT support tickets, ensuring timely resolution and clear communication with users.
• Assist with user account management, including setup, modification, and termination.
• Perform routine system checks, updates, and preventative maintenance.
• Document support procedures, troubleshooting steps, and system configurations.
• Escalate unresolved issues to senior IT staff or specialized teams.
• Collaborate with IT colleagues on infrastructure projects and system enhancements.
• Ensure adherence to IT policies, security standards, and data protection regulations.

Requirements

• Proven experience in a helpdesk or IT support role, preferably in a corporate or industrial environment.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Experience with network troubleshooting (TCP/IP, connectivity issues) and basic network hardware.
• Proficiency in using IT service desk software (e.g., ServiceNow, Jira Service Management).
• Excellent analytical and problem-solving skills with a methodical approach.
• Effective communication and interpersonal skills to assist users of all technical levels.
• Ability to work independently and manage workload efficiently.
• Must be able to work full-time on-site in Vereeniging, Gauteng .
• Relevant IT certifications such as CompTIA A+, ITIL Foundation are advantageous.
• A commitment to continuous learning and staying updated with IT trends.

Benefits

This position offers a competitive annual salary and the opportunity to work within a stable manufacturing sector in Vereeniging . You will receive comprehensive support and training from an experienced IT department. Our client provides a secure and professional working environment with opportunities for career advancement. This role allows you to gain extensive experience in enterprise IT support. Contribute directly to the operational efficiency of a key player in the industry. We offer a comprehensive benefits package including medical aid and retirement contributions.