Remote Support Technician - IT Infrastructure

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work setup

Home office equipment allowance

Health insurance

Professional certifications training

Flexible hours

Job summary

Placements24 is seeking a highly skilled Remote Support Technician to manage and maintain IT infrastructure from a remote location, supporting locations such as Vereeniging and beyond. You will provide essential technical support for hardware, software, and networks.

The role emphasizes diagnostics, strong communication in a virtual team, and documented procedures, with a fully remote work setup and opportunities for IT training.

Qualifications

• Proven experience as an IT support technician with remote focus.
• Knowledge of Windows, macOS and Linux and network protocols.
• Familiarity with remote management tools and ticketing systems.
• Strong troubleshooting and communication in a virtual team.

Responsibilities

• Provide remote technical support for hardware, software, and network issues.
• Monitor IT systems for performance, security vulnerabilities, and potential disruptions.
• Install, configure, and update software and operating systems remotely.
• Manage user accounts, permissions, and access rights across various IT platforms.
• Develop and maintain documentation for IT systems, procedures, and troubleshooting guides.
• Respond to and resolve IT support tickets in a timely and efficient manner.

Skills

Remote support

Windows

macOS

Linux

Networking

Troubleshooting

Documentation

Communication

Certifications

Tools

Remote management tools

Ticketing systems

Job description

About the Role

Our client is seeking a highly skilled Remote Support Technician to manage and maintain their IT infrastructure from a remote location. This role is central to ensuring the seamless operation of all IT systems, networks, and software applications for the organization. While based remotely, you will provide essential technical support and troubleshooting for issues arising in locations such as Vereeniging and beyond. The ideal candidate is an expert in IT systems, possesses excellent diagnostic skills, and excels in communication within a virtual team environment. This is a unique opportunity to contribute significantly to IT operations without the need for daily on-site presence.

Key Responsibilities

• Provide remote technical support for hardware, software, and network issues.
• Monitor IT systems for performance, security vulnerabilities, and potential disruptions.
• Install, configure, and update software and operating systems remotely.
• Manage user accounts, permissions, and access rights across various IT platforms.
• Develop and maintain documentation for IT systems, procedures, and troubleshooting guides.
• Respond to and resolve IT support tickets in a timely and efficient manner.

Requirements

• Proven experience as an IT Support Technician or similar role, with a strong focus on remote support.
• In-depth knowledge of operating systems (Windows, macOS, Linux) and network protocols.
• Proficiency with remote management tools and ticketing systems.
• Excellent troubleshooting and problem-solving abilities in a virtual environment.
• Strong communication and interpersonal skills, essential for remote collaboration.
• Relevant IT certifications (e.g., CompTIA A+, Network+, CCNA) are highly advantageous.

Benefits

• Competitive annual salary reflective of remote expertise.
• Flexible working hours and a fully remote work setup.
• Allowance for home office equipment and internet connectivity.
• Comprehensive health, dental, and vision insurance.
• Opportunities for advanced IT training and certifications.