Technical Support Analyst - Randburg

Placements24; Randburg; On-site; ZAR 300,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Paid annual leave

Certification support

Training programs

Career progression

Job summary

Placements24 in Randburg, Gauteng, is seeking a technically skilled Technical Support Analyst to join our IT department. This on-site role provides first-line support to internal and external users, resolves hardware, software, and network issues, and maintains the reliability of our IT infrastructure.

The successful candidate will have strong troubleshooting, experience with Windows and macOS, familiar with remote desktop tools and ticketing systems, and excellent customer-facing communication

Qualifications

• Proven experience as a Technical Support Specialist, IT Help Desk Technician, or similar role.
• Excellent troubleshooting skills with a strong understanding of computer systems, networks, and common software applications.
• Experience with operating systems such as Windows and macOS.

Responsibilities

• Provide technical assistance and support related to computer systems, software, and hardware.
• Respond to requests for technical assistance by phone, email, or ticketing system.
• Diagnose and resolve technical hardware and software issues.
• Install, modify, and repair computer hardware and software.
• Walk customers through problem-solving processes.
• Identify and elevate situations requiring urgent attention to the appropriate personnel.
• Train users on new hardware or software.
• Track issues and resolutions in a helpdesk ticketing system.
• Perform regular maintenance on computer systems and networks.
• Contribute to the development and documentation of IT support procedures.

Skills

Troubleshooting

Windows OS

macOS

Remote desktop

Help desk software

Customer-facing communication

Task prioritization

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Computer Science or related field preferred

Tools

CompTIA A+

Network+

Remote desktop applications

Job description

About the Role

Our client is searching for a highly skilled and motivated Technical Support Analyst to join their esteemed IT department in Randburg, Gauteng . This critical role involves providing first-line technical support to internal and external users, resolving hardware, software, and network issues efficiently. You will be instrumental in maintaining the operational integrity of our client's technological infrastructure. This is a strictly on-site position, requiring your presence in our Randburg office, offering direct collaboration with the IT team and end-users. The ideal candidate possesses a strong technical aptitude, excellent problem-solving skills, and a passion for delivering superior technical assistance. We are committed to finding an individual who can adeptly manage technical challenges and contribute to a seamless technological environment.

Key Responsibilities

• Provide technical assistance and support related to computer systems, software, and hardware.
• Respond to requests for technical assistance by phone, email, or ticketing system.
• Diagnose and resolve technical hardware and software issues.
• Install, modify, and repair computer hardware and software.
• Walk customers through problem-solving processes.
• Identify and elevate situations requiring urgent attention to the appropriate personnel.
• Train users on new hardware or software.
• Track issues and resolutions in a helpdesk ticketing system.
• Perform regular maintenance on computer systems and networks.
• Contribute to the development and documentation of IT support procedures.

Requirements

• Proven experience as a Technical Support Specialist, IT Help Desk Technician, or similar role.
• Excellent troubleshooting skills with a strong understanding of computer systems, networks, and common software applications.
• Experience with operating systems such as Windows and macOS.
• Familiarity with remote desktop applications and help desk software.
• Strong customer-facing and communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to prioritize and manage multiple tasks effectively.
• High school diploma or equivalent; an Associate's or Bachelor's degree in Computer Science or a related field is preferred.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are advantageous.
• Discretion and a professional demeanour are essential.
• Commitment to providing exceptional technical support.

Benefits

• Our client offers a competitive annual salary and performance-based bonuses.
• Comprehensive medical aid and retirement savings plans are provided.
• Employees receive ample paid annual leave and sick leave.
• Opportunities for continuous learning and professional development, including support for certifications.
• A dynamic and collaborative work environment within a leading company in Randburg .
• Access to the latest technology and tools to perform your duties effectively.
• Regular performance reviews with clear paths for career progression.
• Company-sponsored training programs and workshops.
• Team-building events and social gatherings to foster a strong team spirit.