IT Support Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work arrangement

Professional development opportunities

Paid annual leave

Diverse IT systems exposure

Job summary

Placements24 in Mahikeng (North West) is seeking a dedicated IT Support Specialist to join our client's team. You will provide frontline and second-line technical support to staff, troubleshoot hardware, software, and network issues, and help maintain IT systems.

The role blends on-site and remote work, offering a hybrid arrangement. A Diploma or Bachelor's in IT or CS and 1–2 years of experience are preferred, along with strong problem-solving and customer-service skills.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or related field.
• 1–2 years IT support or similar technical role.
• Proficient in troubleshooting Windows and macOS operating systems.
• Experience with network protocols, hardware, and basic network troubleshooting.
• Familiar with common office applications and IT support ticketing systems.
• Strong communication and customer service skills.

Responsibilities

• Provide first and second-level technical support to end-users via phone, email, or in person.
• Install, configure, and maintain hardware, software, and network systems.
• Diagnose and resolve technical issues related to computers, printers, mobile devices, and applications.
• Manage user accounts, permissions, and access rights within the IT environment.
• Document support issues, solutions, and procedures in the IT knowledge base.
• Assist in the implementation of new IT projects and system upgrades.

Skills

Windows troubleshooting

macOS troubleshooting

Education

1-2 years IT support experience

Tools

IT ticketing systems

Job description

About the Role

Our client is seeking a dedicated and technically adept IT Support Specialist to join their team in Mahikeng . This role is crucial for ensuring the smooth operation of the company's IT infrastructure, providing timely technical assistance to employees, and resolving hardware, software, and network issues. You will be a key point of contact for all IT-related queries, diagnosing problems and implementing effective solutions to minimize downtime and maximize productivity. This hybrid role offers a balanced work environment, combining office-based support with the flexibility of remote work for certain tasks, contributing to the technological backbone of the organization in the North West province.

Key Responsibilities

• Provide first and second-level technical support to end-users via phone, email, or in person.
• Install, configure, and maintain hardware, software, and network systems.
• Diagnose and resolve technical issues related to computers, printers, mobile devices, and applications.
• Manage user accounts, permissions, and access rights within the IT environment.
• Document support issues, solutions, and procedures in the IT knowledge base.
• Assist in the implementation of new IT projects and system upgrades.

Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in IT support or a similar technical role.
• Proficiency in troubleshooting Windows and macOS operating systems.
• Experience with network protocols, hardware, and basic network troubleshooting.
• Familiarity with common office applications and IT support ticketing systems.
• Strong communication and customer service skills.

Benefits

• Competitive salary and benefits package.
• Hybrid work arrangement offering flexibility.
• Opportunities for professional development and IT certifications.
• Hands‑on experience with diverse IT systems and technologies.
• Collaborative and supportive IT team environment in Mahikeng .
• Paid annual leave and other company benefits.