IT Support Specialist - Centurion

Placements24; Centurion; Hybrid; ZAR 167,000 - 301,000; Full time

Benefits offered by this job

Medical aid

Dental coverage

Vision coverage

Professional development

Hybrid work model

Job summary

Placements24 in Centurion is seeking a dedicated IT Support Specialist to provide frontline technical assistance to internal users, diagnose hardware, software, and network issues, and assist with IT projects in a hybrid work setup.

The role emphasizes strong problem-solving, customer service focus, and collaboration with IT peers; a relevant IT background and certifications are desirable.

Qualifications

• Proven experience in an IT support or helpdesk role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with Microsoft Office Suite and common business applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Proficiency with remote support tools and ticketing systems (e.g., ServiceNow, Zendesk).
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.
• High school diploma or equivalent; degree in IT or related field is a plus.

Responsibilities

• Provide timely and effective technical support to end-users via various channels (phone, email, ticketing system, remote support).
• Diagnose and resolve hardware, software, and network issues for desktops, laptops, and peripherals.
• Install, configure, and maintain operating systems, applications, and related software.
• Manage user accounts, permissions, and access rights.
• Assist with the setup and deployment of new hardware and software.
• Document all support requests, resolutions, and IT procedures.
• Escalate complex issues to senior IT personnel or external vendors as needed.
• Contribute to IT asset management and inventory control.
• Ensure compliance with IT security policies and best practices.
• Participate in IT projects and system upgrades as required.

Skills

Windows

macOS

Networking concepts

Ticketing systems

Problem-solving

Communication

Teamwork

Education

High school diploma

IT degree or related field (optional)

Tools

ServiceNow

Zendesk

Job description

About the Role

Our client is seeking a dedicated and skilled IT Support Specialist to join their dynamic team in Centurion, Gauteng . This role is essential for providing comprehensive technical support to internal users, ensuring the smooth operation of IT infrastructure and services. You will be responsible for diagnosing and resolving hardware, software, and network issues, as well as assisting with IT projects. This position offers a hybrid work arrangement, combining the benefits of in-office collaboration with the flexibility of remote work. The ideal candidate possesses strong technical acumen, excellent problem-solving skills, and a customer-centric approach. Join our client's innovative team and contribute to their technological success in Centurion .

Key Responsibilities

• Provide timely and effective technical support to end-users via various channels (phone, email, ticketing system, remote support).


• Diagnose and resolve hardware, software, and network issues for desktops, laptops, and peripherals.


• Install, configure, and maintain operating systems, applications, and related software.


• Manage user accounts, permissions, and access rights.


• Assist with the setup and deployment of new hardware and software.


• Document all support requests, resolutions, and IT procedures.


• Escalate complex issues to senior IT personnel or external vendors as needed.


• Contribute to IT asset management and inventory control.


• Ensure compliance with IT security policies and best practices.


• Participate in IT projects and system upgrades as required.

Requirements

• Proven experience in an IT support or helpdesk role.


• Strong knowledge of Windows and macOS operating systems.


• Experience with Microsoft Office Suite and common business applications.


• Familiarity with networking concepts (TCP/IP, DNS, DHCP).


• Proficiency with remote support tools and ticketing systems (e.g., ServiceNow, Zendesk).


• Excellent problem-solving and troubleshooting skills.


• Strong communication and interpersonal skills.


• Ability to work independently and as part of a team.


• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.


• High school diploma or equivalent; degree in IT or related field is a plus.

Benefits

• Our client offers a competitive salary and a comprehensive benefits package, including medical aid, dental, and vision coverage.


• Generous paid time off and leave allowances.


• Opportunities for professional development, training, and certification support.


• The hybrid work model provides a flexible work-life balance.


• A dynamic and collaborative work environment in Centurion.


• Access to modern technology and resources.


• Potential for performance-based bonuses.


• Regular team-building activities and social events.


• Our client is invested in the growth and well-being of its employees.