IT Support Specialist (Insurance Focus)

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180.000 - 300.000; Vollzeit

Benefits dieser Stelle

Competitive salary package

IT certifications and growth

Medical aid and retirement fund

Supportive IT team in Mpumalanga

Hybrid model flexibility

Exposure to IT challenges in insurance

Employee assistance programs

Zusammenfassung

Placements24 in Nelspruit, Mpumalanga is seeking an IT Support Specialist to join our technical team, providing first and second-level support, troubleshooting hardware and software, and assisting with IT projects.

The role blends on-site and remote work, requiring strong communication, problem-solving, and a customer-focused approach to maintain data security and system uptime in the insurance sector.

Qualifikationen

• A relevant IT qualification or equivalent practical experience.
• Minimum of 3 years of experience in IT support.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
• Familiarity with mobile device support (iOS, Android).
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills, with a patient and helpful attitude.
• Ability to work effectively in a hybrid environment, supporting users both on-site and remotely from Nelspruit.
• Knowledge of insurance industry software is a plus.

Aufgaben

• Provide timely and effective technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues, escalating complex problems to senior IT staff when necessary.
• Manage user accounts, permissions, and access rights.
• Assist with IT asset management, including inventory tracking and procurement.
• Develop and maintain IT documentation, including user guides and troubleshooting procedures.
• Participate in IT projects, such as system upgrades and implementations.
• Ensure compliance with IT security policies and data protection regulations relevant to the insurance sector.

Kenntnisse

Windows OS

Networking

Troubleshooting

Customer Service

Mobile Devices

IT Documentation

Hybrid Work

Ausbildung

Relevant IT qualification

Jobbeschreibung

About the Role

Our client, a growing insurance company, is seeking a proactive and skilled IT Support Specialist to join their technical team in Nelspruit, Mpumalanga. This role is essential for maintaining and troubleshooting the IT infrastructure that supports our insurance operations. You will provide first and second-level support to end-users, resolve hardware and software issues, and contribute to IT projects. The ideal candidate possesses strong technical knowledge, excellent problem-solving skills, and a customer-centric approach. Understanding the specific needs of the insurance industry, such as data security and system uptime, is crucial. This hybrid position offers a blend of on-site support and remote troubleshooting, allowing you to contribute effectively from Nelspruit while maintaining flexibility.

Key Responsibilities

• Provide timely and effective technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues, escalating complex problems to senior IT staff when necessary.
• Manage user accounts, permissions, and access rights.
• Assist with IT asset management, including inventory tracking and procurement.
• Develop and maintain IT documentation, including user guides and troubleshooting procedures.
• Participate in IT projects, such as system upgrades and implementations.
• Ensure compliance with IT security policies and data protection regulations relevant to the insurance sector.

Requirements

• A relevant IT qualification or equivalent practical experience.
• Minimum of 3 years of experience in IT support or a similar technical role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
• Familiarity with mobile device support (iOS, Android).
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills, with a patient and helpful attitude.
• Ability to work effectively in a hybrid environment, supporting users both on-site and remotely from Nelspruit.
• Knowledge of insurance industry software is a plus.

Benefits

• Competitive salary package.
• Opportunities for IT certifications and professional growth.
• Comprehensive medical aid and retirement fund contributions.
• A supportive IT team environment in Mpumalanga.
• Flexible working arrangements through the hybrid model.
• Exposure to a variety of IT challenges within the insurance sector.
• Employee assistance programs.