IT Support Technician - Field Services

Placements24; Rustenburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Company vehicle for business travel

Fuel allowance

Paid annual leave

Sick leave

Employee assistance program

Training & certifications

Job summary

Placements24 is seeking an IT Support Technician to join their expanding team in Rustenburg, North West. You will provide on-site technical support, diagnose hardware and software issues, and ensure reliable network connectivity for end-users across multiple company locations.

The role requires strong troubleshooting abilities, customer-focused communication, and the willingness to travel between sites. A proactive approach and a passion for continuous learning are highly valued.

Qualifications

• Proven experience in IT support roles.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with basic networking concepts and troubleshooting.
• Experience with IT ticketing systems and remote support tools.
• Excellent diagnostic and communication skills.
• Willingness to travel to different company sites in Rustenburg area.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.

Responsibilities

• Provide hands-on IT support to end-users for hardware, software, and network issues across company sites.
• Diagnose and resolve desktop, laptop, printer, and mobile device problems.
• Install, configure, and maintain computer systems and software.
• Troubleshoot network connectivity and Wi-Fi issues; configure basic network devices.
• Manage IT inventory and asset records.
• Assist with user account setup and workstation configurations.
• Respond to and triage IT tickets promptly and accurately.
• Collaborate with senior IT staff on projects and upgrades.
• Document all IT support activities in the ticketing system.

Skills

Windows

macOS

Networking

Ticketing systems

Remote support

Communication

Driver's license

CompTIA A+

CompTIA Network+

Tools

Remote desktop tools

Job description

About the Role

Our client is seeking a skilled and proactive IT Support Technician to join their expanding technical services team in Rustenburg, North West . This role is integral to ensuring the smooth operation of IT infrastructure across various company sites. You will be responsible for providing on-site technical support, troubleshooting hardware and software issues, performing installations and upgrades, and maintaining network connectivity for end-users. The ideal candidate will have a strong technical aptitude, excellent problem-solving abilities, and a customer-focused attitude. This position offers the chance to work with a diverse range of technologies and gain hands-on experience in a challenging yet rewarding environment. We are committed to fostering a culture of continuous learning and support for our employees.

Key Responsibilities

• Provide hands-on technical support to end-users for hardware, software, and network issues across various company locations.
• Diagnose and resolve complex IT problems, including desktop, laptop, printer, and mobile device issues.
• Install, configure, and maintain computer systems, operating systems, and application software.
• Perform network troubleshooting, including connectivity issues, Wi-Fi problems, and basic network device configuration.
• Manage IT inventory, including hardware and software assets, ensuring accurate records are maintained.
• Assist with the setup and configuration of new user accounts and workstations.
• Respond to IT support tickets in a timely and efficient manner, prioritizing critical issues.
• Collaborate with senior IT staff on larger projects and system upgrades.
• Ensure all IT support activities are documented thoroughly in the IT ticketing system.

Requirements

• Proven experience as an IT Support Technician or in a similar technical support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common business applications.
• Familiarity with network concepts, protocols, and troubleshooting.
• Experience with IT support ticketing systems and remote support tools.
• Excellent diagnostic and problem-solving skills.
• Good communication and interpersonal skills, with the ability to explain technical issues to non-technical users.
• Ability to work independently and manage time effectively.
• A valid driver's license and willingness to travel to different company sites in the Rustenburg, North West area are essential.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.

Benefits

• Competitive annual salary and potential for overtime pay.
• Comprehensive medical aid and retirement fund benefits.
• Company vehicle for business travel and fuel allowance.
• Opportunities for advanced IT training and certifications.
• A dynamic and collaborative IT environment in Rustenburg, North West .
• Paid annual leave and sick leave.
• Employee assistance program for well-being support.