Technical Support Representative

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

Retirement planning

Training opportunities

Access to cutting-edge technology

Job summary

Placements24 is seeking a skilled Technical Support Representative to join our Bloemfontein team. The role involves first-line technical assistance, diagnosing and resolving hardware and software issues, and ensuring users can utilize technology effectively.

The position supports a hybrid work model with in-office collaboration and remote flexibility for the right candidate passionate about technology support.

Qualifications

• Proven experience as a Technical Support Specialist or similar role.
• Strong knowledge of computer hardware, operating systems and software applications.
• Excellent troubleshooting and problem-solving skills.
• Proficiency in using helpdesk and remote support tools.
• Good communication and customer service skills.
• Based in or willing to travel to Bloemfontein for hybrid work.

Responsibilities

• Provide remote and on-site technical assistance to end-users.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and troubleshoot computer systems and applications.
• Maintain detailed records of support requests and resolutions in the ticketing system.
• Escalate complex technical problems to senior support staff or relevant teams.
• Educate users on best practices for system usage and security.

Skills

Technical support experience

Hardware knowledge

Operating systems

Troubleshooting

Helpdesk tools

Remote support

Communication skills

Customer service

Tools

Ticketing system

Job description

About the Role

Our client is looking for a skilled Technical Support Representative to join their team in Bloemfontein . This role is critical in providing first-line technical assistance to users, diagnosing and resolving hardware and software issues. You will be responsible for ensuring that customers can utilize our technology effectively, offering clear guidance and timely solutions. This hybrid position offers a great balance of in-office collaboration and remote flexibility for the right candidate passionate about technology support.

Key Responsibilities

• Provide remote and on-site technical assistance to end-users.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and troubleshoot computer systems and applications.
• Maintain detailed records of support requests and resolutions in the ticketing system.
• Escalate complex technical problems to senior support staff or relevant teams.
• Educate users on best practices for system usage and security.

Requirements

• Proven experience as a Technical Support Specialist or similar role.
• Strong knowledge of computer hardware, operating systems, and software applications.
• Excellent troubleshooting and problem-solving skills.
• Proficiency in using helpdesk and remote support tools.
• Good communication and customer service skills.
• Must be based in or willing to travel to Bloemfontein for hybrid work requirements.

Benefits

• Competitive salary and potential for overtime pay.
• Hybrid work model offering flexibility between office and home.
• Comprehensive health insurance and retirement planning.
• Access to cutting-edge technology and training opportunities.
• Supportive team environment focused on skill development.