Senior IT Support Specialist

Placements24; Polokwane; Hybride; ZAR 600 000 - 900 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement benefits

Generous leave and training

Résumé du poste

Placements24 is seeking a Senior IT Support Specialist to bolster operations in Polokwane, Limpopo. You will deliver high-level technical support, manage IT infrastructure, and mentor junior staff while ensuring secure, compliant IT operations.

The role requires 6+ years in IT support or administration, strong knowledge of Windows Server and Linux, virtualization, and network security. A hybrid work model in the Limpopo region is offered, with opportunities to lead IT initiatives.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 6 years of experience in IT support, system administration, or a similar role.
• In-depth knowledge of operating systems (Windows Server, Linux), network protocols (TCP/IP, DNS, DHCP), and virtualisation technologies.
• Proven experience with network security, firewalls, and VPNs.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong leadership and communication abilities, with the capacity to mentor junior team members.
• Experience managing IT projects and implementing new technologies.
• Relevant IT certifications (e.g., MCSE, CCNA, CompTIA Security+) are highly desirable.
• Ability to work effectively in a hybrid model, balancing remote and in-office responsibilities in the Limpopo area.

Responsabilités

• Provide high-level technical support for hardware, software, and network infrastructure.
• Diagnose and resolve complex IT issues, ensuring minimal downtime for end-users.
• Manage, maintain, and upgrade IT systems, including servers, workstations, and network devices.
• Develop and implement IT policies and procedures to enhance security and efficiency.
• Oversee user account management and access control.
• Mentor and guide junior IT support staff, providing training and technical expertise.
• Conduct regular system audits and performance analysis, recommending improvements.
• Manage IT procurement, inventory, and vendor relationships.
• Develop and maintain comprehensive IT documentation, including network diagrams and support guides.
• Ensure compliance with data security and privacy regulations.

Connaissances

Leadership

Troubleshooting

Communication

Mentoring

Formation

Bachelor's degree in Computer Science/Information Technology or equivalent

Outils

Windows Server

Linux

Virtualization

Firewalls

VPNs

Networking

Description du poste

About the Role

Our client is seeking an experienced and proactive Senior IT Support Specialist to join their team, supporting operations in the Polokwane, Limpopo region. This critical role involves providing advanced technical support, managing IT infrastructure, and ensuring the smooth operation of all technology systems. You will be responsible for troubleshooting complex issues, implementing IT solutions, and mentoring junior support staff. The ideal candidate possesses a deep understanding of IT systems, strong problem-solving abilities, and a commitment to exceptional service delivery. This position offers a significant opportunity to make a tangible impact within a key regional hub like Polokwane.

Key Responsibilities

• Provide high-level technical support for hardware, software, and network infrastructure.
• Diagnose and resolve complex IT issues, ensuring minimal downtime for end-users.
• Manage, maintain, and upgrade IT systems, including servers, workstations, and network devices.
• Develop and implement IT policies and procedures to enhance security and efficiency.
• Oversee user account management and access control.
• Mentor and guide junior IT support staff, providing training and technical expertise.
• Conduct regular system audits and performance analysis, recommending improvements.
• Manage IT procurement, inventory, and vendor relationships.
• Develop and maintain comprehensive IT documentation, including network diagrams and support guides.
• Ensure compliance with data security and privacy regulations.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 6 years of experience in IT support, system administration, or a similar role.
• In-depth knowledge of operating systems (Windows Server, Linux), network protocols (TCP/IP, DNS, DHCP), and virtualisation technologies.
• Proven experience with network security, firewalls, and VPNs.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong leadership and communication abilities, with the capacity to mentor junior team members.
• Experience managing IT projects and implementing new technologies.
• Relevant IT certifications (e.g., MCSE, CCNA, CompTIA Security+) are highly desirable.
• Ability to work effectively in a hybrid model, balancing remote and in-office responsibilities in the Limpopo area.

Benefits

• Competitive annual salary of ZAR.
• Hybrid work model offering flexibility and collaboration opportunities in Polokwane.
• Opportunity to lead IT initiatives within a growing organization.
• Comprehensive health insurance and retirement benefits.
• Generous annual leave and paid time off.
• Professional development and ongoing training opportunities.