Customer Support Technician - Nelspruit

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Bonuses

Medical aid

Retirement fund

Professional development

Company vehicle

Paid leave

Job summary

Placements24 is seeking a Customer Support Technician for the Nelspruit area to provide on-site and remote IT assistance. You will diagnose hardware and software issues, install and configure systems, and guide clients to keep their environments running smoothly.

The role requires a high school diploma (CompTIA A+ or Network+ are a plus), proven IT support experience, and strong communication skills. You will travel locally, maintain equipment inventories, and escalate complex problems to senior

Qualifications

• High school diploma or equivalent; technical certifications (e.g., CompTIA A+, Network+) are highly desirable.
• Proven experience as a Technical Support Technician or in a similar IT support role.
• Strong knowledge of computer hardware, software, operating systems (Windows, macOS), and networking.
• Excellent troubleshooting and problem-solving skills.
• Proficiency in using diagnostic tools and remote support software.
• Good communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Customer-focused approach with a commitment to service excellence.
• Must be based in or willing to relocate to Nelspruit.
• Valid driver's license and willingness to travel locally for on-site support.

Responsibilities

• Provide technical support to customers for hardware, software, and network issues.
• Diagnose and resolve technical problems efficiently, both remotely and on-site.
• Install, configure, and maintain computer systems and peripherals.
• Perform regular system maintenance and updates to ensure optimal performance.
• Assist customers with software installations and troubleshooting.
• Document all support activities, resolutions, and customer interactions.
• Escalate unresolved issues to senior technicians or relevant departments.
• Provide training and guidance to customers on technical aspects.
• Maintain inventory of IT equipment and supplies.
• Stay up-to-date with the latest technology trends and company products.

Skills

IT troubleshooting

Remote support

Hardware knowledge

Software knowledge

Networking basics

Communication skills

Time management

Customer service

Independent work

Education

High school diploma or equivalent

CompTIA A+ / Network+ certifications

Job description

About the Role

Our client, a leading provider of technological solutions, is seeking a skilled Customer Support Technician to join their team in Nelspruit, Mpumalanga . This role is essential for providing on-site and remote technical assistance to clients, ensuring the seamless operation of their systems. You will be responsible for diagnosing hardware and software issues, performing installations and upgrades, and offering technical guidance. This position is based in Nelspruit , offering a dynamic work environment within the Mpumalanga region. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a dedication to exceptional customer service. We are looking for a proactive individual who is adept at troubleshooting and committed to client satisfaction.

Key Responsibilities

• Provide technical support to customers for hardware, software, and network issues.
• Diagnose and resolve technical problems efficiently, both remotely and on-site.
• Install, configure, and maintain computer systems and peripherals.
• Perform regular system maintenance and updates to ensure optimal performance.
• Assist customers with software installations and troubleshooting.
• Document all support activities, resolutions, and customer interactions.
• Escalate unresolved issues to senior technicians or relevant departments.
• Provide training and guidance to customers on technical aspects.
• Maintain inventory of IT equipment and supplies.
• Stay up-to-date with the latest technology trends and company products.

Requirements

• High school diploma or equivalent; technical certifications (e.g., CompTIA A+, Network+) are highly desirable.
• Proven experience as a Technical Support Technician or in a similar IT support role.
• Strong knowledge of computer hardware, software, operating systems (Windows, macOS), and networking.
• Excellent troubleshooting and problem-solving skills.
• Proficiency in using diagnostic tools and remote support software.
• Good communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Customer-focused approach with a commitment to service excellence.
• Must be based in or willing to relocate to Nelspruit .
• Valid driver's license and willingness to travel locally for on-site support.

Benefits

• Competitive annual salary.
• Performance-based bonuses.
• Medical aid contributions.
• Retirement fund benefits.
• Opportunities for professional development and certifications.
• Company vehicle for on-site visits.
• Stable employment in Nelspruit .
• Paid annual leave and sick leave.
• Supportive team environment.
• Potential for career advancement.