IT Support Intern — Desktop & Systems, 2-Year Contract

A Igreja de Jesus Cristo dos Santos dos Últimos Dias; Johannesburg; Presencial; ZAR 120.000 - 180.000; Jornada completa

Descripción de la vacante

The Information and Communication Services Department of the Church seeks an Intern IC for a 24-month fixed-term contract in Johannesburg. The role involves identifying, researching, and resolving technical problems and providing prompt support via phone, email, and tickets.

Responsibilities include desktop hardware/software problem solving, assisting users, installing hardware/software, basic system management, and reporting product improvement needs.

Formación

• Must possess a Current Temple Recommend
• Matric
• Minimum of CompTIA A+ or a relevant IT Diploma/Certificate
• 2 years field-related IT experience with PCs, hardware, software, network, end-user desktop applications
• Possess good English written and communication skills

Responsabilidades

• Solve desktop hardware/software problems and provide ongoing support for corporate departments area software applications
• Provide functional support for assigned departments or areas & assist technology users with basic problems and training needs
• Install standard hardware, software and upgrades and perform end-user site inspections
• Perform basic system management and routine security administration
• Gain a working knowledge of system commands, utilities and operations
• Identify, research and resolve technical problems & perform routine repairs under general instructions
• Identify and report areas for product improvement or needs for new products
• Confer with senior technical support representatives and the Global Service Desk
• Refer more complex problems to higher level technical support representatives
• Maintain, update and keep the department or area computer/inventory tracking system current

Conocimientos

IT support

English communication

Educación

Matric

CompTIA A+ or IT Diploma/Certificate

Herramientas

PC hardware

Software applications

Networking basics

Descripción del empleo

The Information and Communication Services Department of the Church seeks an Intern IC for a 24-month fixed-term contract in Johannesburg. The role involves identifying, researching, and resolving technical problems and providing prompt support via phone, email, and tickets.

Responsibilities include desktop hardware/software problem solving, assisting users, installing hardware/software, basic system management, and reporting product improvement needs.