IT Service Desk Intern: End-to-End IT Support (Fixed-Term)

Clicks Group Limited; Cape Town; On-site; ZAR 89,000 - 156,000; Part time

Job summary

Clicks Group is seeking IT Service Centre Interns for a fixed-term contract based at Clicks Head Office in Cape Town. You will assist in end-to-end IT incident management and provide first-line support within defined service levels.

The role reports to the Service Centre Supervisors/Service Manager (IT) and involves telephonic and email support, incident recording, escalation and resolution, with weekend/public holiday availability as needed.

Qualifications

• Matric/Grade 12 is required.
• IS or IT Diploma preferred.
• Strong verbal and written communication skills.
• Ability to record, escalate and track incidents.

Responsibilities

• Provide telephonic and email support to users.
• Accurately record, assign, escalate and track incidents and service requests.
• Take ownership of incidents and service requests from initiation to closure.
• Deliver first line technical support to restore IT services within service levels.
• Engage professionally with business users and vendors to provide customer service within agreed service levels.
• Ensure all IT incidents and service requests are resolved with high customer satisfaction.
• Perform standby work in the IT Service Centre.
• Willingness to work weekends, public holidays and Sundays if required.

Skills

Information Systems

Company policies

Governance framework

Incident management

Customer service

Communication skills

Analytical skills

Technical skills

Education

Matric/Grade 12

IS/IT Diploma

Job description

Clicks Group is seeking IT Service Centre Interns for a fixed-term contract based at Clicks Head Office in Cape Town. You will assist in end-to-end IT incident management and provide first-line support within defined service levels.

The role reports to the Service Centre Supervisors/Service Manager (IT) and involves telephonic and email support, incident recording, escalation and resolution, with weekend/public holiday availability as needed.