Intern ICS (24 Months fixed term contract)

The Church of Jesus Christ of Latter-day Saints; Johannesburg; Presencial; ZAR 180.000 - 260.000; Jornada completa

Descripción de la vacante

The Church of Jesus Christ of Latter-day Saints in Johannesburg seeks an IT support specialist to diagnose and resolve desktop hardware/software issues and provide end-user training. You will work with the Global Service Desk to maintain system health and deliver courteous service.

You will install standard hardware/software, perform basic security administration, and communicate clearly with colleagues while escalating complex problems to senior technicians.

Formación

• Must be in possession of a Current Temple Recommend.
• Matric
• Minimum of CompTIA A+ or a relevant IT Diploma\Certificate
• 2 years field-related IT experience with PCs, hardware, software, network, end-user desktop applications
• Possess good English written and communication skills

Responsabilidades

• Solve desktop hardware/software problems and provide ongoing support for corporate departments area software applications
• Provide functional support for assigned departments or areas & assist technology users with basic problems and training needs
• Install standard hardware, software and upgrades and perform end-user site inspections
• Perform basic system management and routine security administration
• Gain a working knowledge of system commands, utilities and operations
• Identify, research and resolve technical problems & perform routine repairs under general instructions
• Identify and report areas for product improvement or needs for new products
• Confer with senior technical support representatives and the Global Service Desk
• Refer more complex problems to higher level technical support representatives
• Maintain, update and keep the department or area computer/inventory tracking system current

Conocimientos

English communication

Educación

Matric

CompTIA A+ or IT Diploma/Certificate

Descripción del empleo

Job Description

The Information and Communication Services Department helps the Church accomplish its religious mission by providing standard support services for approved technologies and customers which enable the Church to hasten the Work. The position identifies, researches, and resolves technical problems; responds promptly and courteously to telephone calls, emails, Global Services tickets and personnel requests for technical support.

The Information and Communication Services Department helps the Church accomplish its religious mission by providing standard support services for approved technologies and customers which enable the Church to hasten the Work. The position identifies, researches, and resolves technical problems; responds promptly and courteously to telephone calls, emails, Global Services tickets and personnel requests for technical support.

Responsibilities

• Solve desktop hardware/software problems and provide ongoing support for corporate departments area software applications
• Provide functional support for assigned departments or areas & assist technology users with basic problems and training needs
• Install standard hardware, software and upgrades and perform end-user site inspections
• Perform basic system management and routine security administration
• Gain a working knowledge of system commands, utilities and operations
• Identify, research and resolve technical problems & perform routine repairs under general instructions
• Identify and report areas for product improvement or needs for new products
• Confer with senior technical support representatives and the Global Service Desk
• Refer more complex problems to higher level technical support representatives
• Maintain, update and keep the department or area computer/inventory tracking system current

Qualifications

• Must be in possession of a Current Temple Recommend
• Matric
• Minimum of CompTIA A+ or a relevant IT Diploma\Certificate
• 2 years field-related IT experience with PCs, hardware, software, network, end-user desktop applications
• Possess good English written and communication skills