IT Support Intern: Desktop & End-User Services

The Church of Jesus Christ of Latter-day Saints; Johannesburg; On-site; ZAR 180,000 - 260,000; Full time

Job summary

The Church of Jesus Christ of Latter-day Saints in Johannesburg seeks an IT support specialist to diagnose and resolve desktop hardware/software issues and provide end-user training. You will work with the Global Service Desk to maintain system health and deliver courteous service.

You will install standard hardware/software, perform basic security administration, and communicate clearly with colleagues while escalating complex problems to senior technicians.

Qualifications

• Must be in possession of a Current Temple Recommend.
• Matric
• Minimum of CompTIA A+ or a relevant IT Diploma\Certificate
• 2 years field-related IT experience with PCs, hardware, software, network, end-user desktop applications
• Possess good English written and communication skills

Responsibilities

• Solve desktop hardware/software problems and provide ongoing support for corporate departments area software applications
• Provide functional support for assigned departments or areas & assist technology users with basic problems and training needs
• Install standard hardware, software and upgrades and perform end-user site inspections
• Perform basic system management and routine security administration
• Gain a working knowledge of system commands, utilities and operations
• Identify, research and resolve technical problems & perform routine repairs under general instructions
• Identify and report areas for product improvement or needs for new products
• Confer with senior technical support representatives and the Global Service Desk
• Refer more complex problems to higher level technical support representatives
• Maintain, update and keep the department or area computer/inventory tracking system current

Skills

English communication

Education

Matric

CompTIA A+ or IT Diploma/Certificate

Job description

The Church of Jesus Christ of Latter-day Saints in Johannesburg seeks an IT support specialist to diagnose and resolve desktop hardware/software issues and provide end-user training. You will work with the Global Service Desk to maintain system health and deliver courteous service.

You will install standard hardware/software, perform basic security administration, and communicate clearly with colleagues while escalating complex problems to senior technicians.