Intern ICS (24 Months fixed term contract)

A Igreja de Jesus Cristo dos Santos dos Últimos Dias

Johannesburg

On-site

ZAR 120,000 - 180,000

Full time

7 days ago

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Job summary

The Information and Communication Services Department of the Church seeks an Intern IC for a 24-month fixed-term contract in Johannesburg. The role involves identifying, researching, and resolving technical problems and providing prompt support via phone, email, and tickets.

Responsibilities include desktop hardware/software problem solving, assisting users, installing hardware/software, basic system management, and reporting product improvement needs.

Qualifications

Must possess a Current Temple Recommend
Matric
Minimum of CompTIA A+ or a relevant IT Diploma/Certificate
2 years field-related IT experience with PCs, hardware, software, network, end-user desktop applications
Possess good English written and communication skills

Responsibilities

Solve desktop hardware/software problems and provide ongoing support for corporate departments area software applications
Provide functional support for assigned departments or areas & assist technology users with basic problems and training needs
Install standard hardware, software and upgrades and perform end-user site inspections
Perform basic system management and routine security administration
Gain a working knowledge of system commands, utilities and operations
Identify, research and resolve technical problems & perform routine repairs under general instructions
Identify and report areas for product improvement or needs for new products
Confer with senior technical support representatives and the Global Service Desk
Refer more complex problems to higher level technical support representatives
Maintain, update and keep the department or area computer/inventory tracking system current

Skills

IT support

English communication

Education

Matric

CompTIA A+ or IT Diploma/Certificate

Tools

PC hardware

Software applications

Networking basics

Job description

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Intern IC (24 Months fixed term contract)

Johannesburg, City of Johannesburg, South Africa (No Local)

Trending

To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply.

Job Description

The Information and Communication Services Department helps the Church accomplish its religious mission by providing standard support services for approved technologies and customers which enable the Church to hasten the Work. The position identifies, researches, and resolves technical problems; responds promptly and courteously to telephone calls, emails, Global Services tickets and personnel requests for technical support.

Responsibilities

Solve desktop hardware/software problems and provide ongoing support for corporate departments area software applications
Provide functional support for assigned departments or areas & assist technology users with basic problems and training needs
Install standard hardware, software and upgrades and perform end-user site inspections
Perform basic system management and routine security administration
Gain a working knowledge of system commands, utilities and operations
Identify, research and resolve technical problems & perform routine repairs under general instructions
Identify and report areas for product improvement or needs for new products
Confer with senior technical support representatives and the Global Service Desk
Refer more complex problems to higher level technical support representatives
Maintain, update and keep the department or area computer/inventory tracking system current

Qualifications

Must be in possession of a Current Temple Recommend
Matric
Minimum of CompTIA A+ or a relevant IT Diploma\Certificate
2 years field-related IT experience with PCs, hardware, software, network, end-user desktop applications
Possess good English written and communication skills