IT Desktop Support Intern — Hands-On Tech Experience

Company : ADvTECH; Johannesburg; On-site; ZAR 100,000 - 201,000; Full time

Job summary

ADvTECH Resourcing is offering an IT Internship based in Johannesburg, focusing on desktop support. The role is full-time temporary, resolves desktop issues, manages IT tickets, installs Windows OS, and supports SCCM and BitLocker compliance.

You will gain hands-on experience with AV and printing infrastructure, OneDrive and SharePoint support, and maintain documentation to improve IT support efficiency.

Qualifications

• Matric certificate required.
• IT Diploma or Degree required.
• CompTIA A+ certification required.
• CompTIA N+ and Microsoft Desktop / Microsoft 365 Cloud certifications are advantageous.
• Basic knowledge of Windows operating systems, software, and hardware.
• Familiarity with SCCM and BitLocker is beneficial.
• Strong troubleshooting and problem-solving abilities.
• Clear and professional communication skills, with the ability to support users at all business levels.
• Good time management and ability to prioritize tasks.

Responsibilities

• Efficiently manage and resolve IT support tickets within SLA timeframes.
• Escalate complex issues to higher support tiers when required.
• Install and configure Windows OS and user profiles.
• Ensure compliance with organizational standards and policies.
• Administer System Centre Configuration Manager (SCCM) and BitLocker.
• Maintain device security and compliance.
• Diagnose and repair desktop hardware issues, including component replacements when necessary.
• Provide setup, configuration, and troubleshooting support for audio-visual equipment in meeting rooms.
• Manage and resolve printer-related issues to ensure minimal downtime.
• Troubleshoot syncing issues and support seamless file access and collaboration.
• Maintain accurate technical documentation and update internal knowledge bases to improve support efficiency.

Skills

Troubleshooting

Communication skills

Time management

Prioritization

Customer support

Education

Matric Certificate

IT Diploma or Degree

Tools

SCCM

BitLocker

Windows OS

OneDrive/SharePoint

CompTIA A+

CompTIA N+

Microsoft Desktop Certification

Microsoft 365 Cloud Certification

Job description

ADvTECH Resourcing is offering an IT Internship based in Johannesburg, focusing on desktop support. The role is full-time temporary, resolves desktop issues, manages IT tickets, installs Windows OS, and supports SCCM and BitLocker compliance.

You will gain hands-on experience with AV and printing infrastructure, OneDrive and SharePoint support, and maintain documentation to improve IT support efficiency.