Job: IT Intern

Company : Ziegler

Johannesburg

On-site

ZAR 67,000 - 112,000

Full time

14 days+

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Job summary

Ziegler in Johannesburg is seeking a reliable Help Desk IT Support Technician to provide first-line technical support to internal users. You will troubleshoot hardware and software issues to keep staff productive with minimal downtime.

Responsibilities include responding to queries via ticketing system, diagnosing and resolving issues, installing and configuring desktops, laptops, printers, and managing Active Directory access.

Qualifications

Proven experience in a Help Desk or IT Support role.
Strong knowledge of Windows and/or macOS operating systems.

Responsibilities

Respond to user queries via ticketing system, email, or phone in a timely and professional manner.
Diagnose and resolve hardware, software, network, and application issues.
Install, configure, and maintain desktops, laptops, printers, and other office equipment.
Manage user accounts, permissions, and system access in Active Directory and company systems.

Skills

Help Desk experience

Windows/macOS knowledge

Tools

Active Directory

Job description

We are looking for a reliable and client-focused Help Desk IT Support Technician to provide first-line technical support to internal users. The ideal candidate will troubleshoot hardware and software issues, resolve IT support tickets, and ensure users can work efficiently with minimal disruption.

Responsibilities

Respond to user queries via ticketing system, email, or phone in a timely and professional manner.
Diagnose and resolve hardware, software, network, and application issues.
Install, configure, and maintain desktop systems, laptops, printers, and other office equipment.
Manage user accounts, permissions, and system access in Active Directory and company systems.

Qualifications