IT Helpdesk Pro: Expert Support & Troubleshooting

Placements24

Gqeberha

On-site

ZAR 180,000 - 240,000

Full time

8 days ago

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Competitive salary

Training & certifications

Paid vacation & sick leave

Stable work environment

Diverse IT exposure

Job summary

Placements24 seeks a detail-oriented IT Helpdesk Analyst to provide essential technical support to staff in Port Elizabeth. You will troubleshoot hardware, software, and network issues and ensure productivity.

The role requires patient problem-solving and strong diagnostic skills to deliver exceptional IT support within the client's operations. The ideal candidate will have experience in IT helpdesk, be proficient with Windows and Office, and handle account management and ticketing with a

Qualifications

Experience in an IT helpdesk or technical support role is essential.
Proficiency with Windows operating systems and Microsoft Office Suite.
Familiarity with basic network troubleshooting (TCP/IP, DNS, DHCP).
Experience with ticketing systems and remote support tools.
Strong problem-solving skills and customer-oriented approach.
Excellent communication skills for interacting with users in Port Elizabeth.

Responsibilities

Provide first-level technical support for all IT-related issues, including hardware, software, and network problems.
Respond to helpdesk tickets promptly and resolve issues according to established SLAs.
Install, configure, and maintain computer hardware and software.
Assist users with account management, password resets, and access permissions.
Document technical solutions and user guides for common issues.
Collaborate with senior IT staff on system upgrades and maintenance tasks.