Remote IT Support Pro: Desktop & Network Help Desk

Placements24

Soweto

Hybrid

ZAR 180,000 - 270,000

Full time

6 days ago

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Benefits offered by this job

Home office stipend

Technology allowance

Comprehensive medical, dental, and eye

Job summary

Placements24 is seeking a proactive Remote IT Support Specialist to join their expanding support team. This fully remote role provides essential technical assistance to employees and clients, diagnosing and resolving a wide range of issues from any approved location, including Soweto region.

You will communicate clearly, troubleshoot via remote tools, and ensure a seamless technology experience. The role covers hardware, software, networking, and user account management with a focus on first-

Qualifications

Experience in an IT support or help desk role with remote assistance.
Strong knowledge of Windows and macOS operating systems.
Familiarity with Microsoft Office Suite and Google Workspace (G Suite).
Basic networking concepts (TCP/IP, DNS, DHCP).
Excellent problem-solving and analytical skills.

Responsibilities

Provide first-level and second-level technical support to end-users via phone, email, and remote access tools.
Diagnose and resolve hardware, software, and network connectivity issues.
Assist users with account setup, password resets, and access permissions.
Install, configure, and troubleshoot desktop operating systems and applications.
Document all support interactions and resolutions in the ticketing system.
Escalate complex issues to senior IT staff when necessary.