IT Helpdesk Specialist - On-site, Training & Benefits

Placements24; Klerksdorp; On-site; ZAR 250,000 - 360,000; Full time

Benefits offered by this job

Comprehensive health insurance

Opportunities for IT training

Job summary

Placements24 is seeking a reliable Helpdesk Support Agent to join the team in Klerksdorp. You will provide first-line technical assistance to staff and clients, troubleshooting hardware, software, and network issues to ensure smooth operations.

The role requires strong problem-solving and communication skills, with a focus on timely resolutions and customer service. On-site work in Klerksdorp is expected, with opportunities for IT training and certification.

Qualifications

• Experience in a helpdesk or technical support role.
• Solid understanding of Windows and macOS operating systems.
• Familiarity with networking concepts and IT hardware.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Respond to helpdesk tickets and user requests promptly.
• Install, configure, and maintain computer hardware and software systems.
• Assist users with password resets and account configurations.
• Escalate complex issues to senior IT staff when needed.
• Maintain accurate records of support activities and resolutions.

Skills

Customer service

Communication

Technical troubleshooting

Education

High school diploma

Tools

Windows OS

macOS

Networking basics

Job description

Placements24 is seeking a reliable Helpdesk Support Agent to join the team in Klerksdorp. You will provide first-line technical assistance to staff and clients, troubleshooting hardware, software, and network issues to ensure smooth operations.

The role requires strong problem-solving and communication skills, with a focus on timely resolutions and customer service. On-site work in Klerksdorp is expected, with opportunities for IT training and certification.