IT Helpdesk Analyst

Placements24; Gqeberha; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Training & certifications

Paid vacation & sick leave

Stable work environment

Diverse IT exposure

Job summary

Placements24 seeks a detail-oriented IT Helpdesk Analyst to provide essential technical support to staff in Port Elizabeth. You will troubleshoot hardware, software, and network issues and ensure productivity.

The role requires patient problem-solving and strong diagnostic skills to deliver exceptional IT support within the client's operations. The ideal candidate will have experience in IT helpdesk, be proficient with Windows and Office, and handle account management and ticketing with a

Qualifications

• Experience in an IT helpdesk or technical support role is essential.
• Proficiency with Windows operating systems and Microsoft Office Suite.
• Familiarity with basic network troubleshooting (TCP/IP, DNS, DHCP).
• Experience with ticketing systems and remote support tools.
• Strong problem-solving skills and customer-oriented approach.
• Excellent communication skills for interacting with users in Port Elizabeth.

Responsibilities

• Provide first-level technical support for all IT-related issues, including hardware, software, and network problems.
• Respond to helpdesk tickets promptly and resolve issues according to established SLAs.
• Install, configure, and maintain computer hardware and software.
• Assist users with account management, password resets, and access permissions.
• Document technical solutions and user guides for common issues.
• Collaborate with senior IT staff on system upgrades and maintenance tasks.

Skills

IT helpdesk experience

Windows OS

Microsoft Office

Network troubleshooting

Ticketing systems

Remote support tools

Problem-solving

Customer-oriented

Communication

Tools

Ticketing systems

Remote support tools

Job description

About the Role

Our client seeks a detail-oriented IT Helpdesk Analyst to provide essential technical support to their staff in Port Elizabeth . This role is crucial for ensuring the seamless operation of the company's IT systems and user support. You will be the go-to person for troubleshooting hardware, software, and network issues, ensuring productivity is maintained. The ideal candidate is patient, possesses strong diagnostic skills, and is committed to delivering exceptional IT support services within our client's operations.

Key Responsibilities

• Provide first-level technical support for all IT-related issues, including hardware, software, and network problems.
• Respond to helpdesk tickets promptly and resolve issues according to established SLAs.
• Install, configure, and maintain computer hardware and software.
• Assist users with account management, password resets, and access permissions.
• Document technical solutions and user guides for common issues.
• Collaborate with senior IT staff on system upgrades and maintenance tasks.

Requirements

• Experience in an IT helpdesk or technical support role is essential.
• Proficiency with Windows operating systems and Microsoft Office Suite.
• Familiarity with basic network troubleshooting (TCP/IP, DNS, DHCP).
• Experience with ticketing systems and remote support tools.
• Strong problem-solving skills and customer-oriented approach.
• Excellent communication skills for interacting with users in Port Elizabeth .

Benefits

• Competitive salary and benefits package.
• Opportunities for IT training and certifications.
• Paid vacation and sick leave.
• A stable and supportive work environment.
• Exposure to diverse IT infrastructure and technologies.