Hybrid IT Support Pro | Help Desk Technician

Placements24; Durban; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health insurance

Training and certifications

Supportive IT team in Durban

Job summary

Placements24 in Durban seeks a skilled Help Desk Technician to be the first line of IT support for staff, resolving hardware, software, and network issues. The role emphasizes timely problem solving and delivering a smooth technological experience in a vibrant KwaZulu-Natal environment.

You will handle tickets, perform basic hardware/software maintenance, and provide end-user guidance, with escalation to senior staff when needed, all within a hybrid Durban setup.

Qualifications

• Experience in IT support or help desk roles.
• Proficiency with Windows operating systems.
• Basic knowledge of TCP/IP, DNS, DHCP.
• Strong troubleshooting and communication skills.
• Ability to multitask in a busy Durban environment.

Responsibilities

• Respond to and resolve user-reported issues via phone, email, and ticketing system.
• Install, configure, and maintain hardware, software, and peripherals.
• Diagnose and troubleshoot network connectivity and software problems.
• Provide basic end-user training on IT systems.
• Escalate complex issues to senior IT staff when necessary.
• Maintain accurate records of requests and resolutions in the ticketing system.

Skills

Windows OS

Customer service

Troubleshooting

Multi-tasking

Networking basics

Tools

Ticketing system

Job description

Placements24 in Durban seeks a skilled Help Desk Technician to be the first line of IT support for staff, resolving hardware, software, and network issues. The role emphasizes timely problem solving and delivering a smooth technological experience in a vibrant KwaZulu-Natal environment.

You will handle tickets, perform basic hardware/software maintenance, and provide end-user guidance, with escalation to senior staff when needed, all within a hybrid Durban setup.