Insurance Policy Administrator

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Annual bonus

Medical aid

Retirement fund

Hybrid work environment

Training program

Job summary

Placements24 is seeking a detail-oriented Insurance Policy Administrator to manage day-to-day operations of policies in Richards Bay. You will handle new business, renewals, endorsements, and document management while serving policyholders with accurate, timely information.

The role requires at least 2 years of insurance administration experience, strong data-entry skills, and proficiency with Word, Excel, and policy systems. A stable, hybrid work environment with growth opportunities is offered.

Qualifications

• Minimum 2 years of experience in insurance administration or a similar administrative role.
• Strong understanding of insurance policy structures and administrative procedures.
• Excellent data entry skills and high attention to detail.
• Proficiency in Microsoft Office Suite, particularly Word and Excel, and policy administration systems.
• Good organizational and time management skills, with the ability to handle multiple tasks.
• Effective communication and customer service skills.

Responsibilities

• Process new insurance applications, renewals, endorsements, and policy cancellations accurately and efficiently.
• Verify policy details, coverage limits, and premium calculations per underwriting guidelines.
• Respond to policyholder inquiries via phone, email, and in-person with clear information.
• Maintain policyholder records in the database with data integrity and confidentiality.
• Coordinate with sales agents and underwriters to resolve policy discrepancies or issues.
• Generate policy documents and ensure timely delivery to clients.

Skills

Attention to detail

Data entry

Customer service

Policy administration

Microsoft Word

Excel

Tools

Policy administration systems

Job description

About the Role

Our client is looking for a detail-oriented Insurance Policy Administrator to manage the day-to-day operations of insurance policies in Richards Bay. This role is critical for ensuring the smooth processing of new business, policy changes, renewals, and endorsements. You will be the central point of contact for policyholders regarding administrative queries, ensuring accuracy and efficiency in all policy-related documentation and record-keeping. This position requires a meticulous individual with a strong understanding of insurance administration processes and a commitment to excellent customer service, offering a stable career path within a reputable organization.

Key Responsibilities

• Process new insurance applications, renewals, endorsements, and policy cancellations accurately and efficiently.
• Verify policy details, coverage limits, and premium calculations, ensuring consistency with underwriting guidelines.
• Respond to policyholder inquiries via phone, email, and in-person, providing clear and accurate information.
• Maintain policyholder records in the company's database, ensuring data integrity and confidentiality.
• Coordinate with sales agents and underwriters to resolve policy discrepancies or issues.
• Generate policy documents and ensure timely delivery to clients.

Requirements

• Minimum of 2 years of experience in insurance administration or a similar administrative role.
• Strong understanding of insurance policy structures and administrative procedures.
• Excellent data entry skills and high attention to detail.
• Proficiency in Microsoft Office Suite, particularly Word and Excel, and policy administration systems.
• Good organizational and time management skills, with the ability to handle multiple tasks.
• Effective communication and customer service skills.

Benefits

• Competitive salary and potential for annual bonuses.
• Comprehensive benefits package including medical aid and retirement fund.
• Structured training on company products and administrative systems.
• A stable hybrid work environment with opportunities for growth.
• Supportive team culture focused on accuracy and client satisfaction.