Insurance Policy Administrator - Personal Lines

Placements24; Polokwane; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Training & development

Career progression

Team culture

Job summary

Placements24 is seeking an Insurance Policy Administrator in Polokwane to manage personal lines policies. The role focuses on accurate data entry, policy issuance, renewals and cancellations, while ensuring compliance and client satisfaction.

You will liaise with clients and brokers, support underwriting teams, and help maintain organized policy files. A detail-oriented, customer-focused professional is ideal for contributing to a reputable insurer in Limpopo.

Qualifications

• 3+ years experience in insurance policy administration.
• Knowledge of personal lines products (household, motor, travel).
• Proficiency with insurance administration systems and MS Office.

Responsibilities

• Administer personal lines policies: new business, renewals, endorsements, cancellations.
• Enter and update policy information in core systems.
• Process policy changes and endorsements ensuring documents are complete and compliant.
• Respond to inquiries from clients, brokers and internal teams about policy details and status.
• Prepare and issue policy documents, schedules and correspondence.
• Assist with renewal document generation and renewal processing.

Skills

Personal lines insurance

Data accuracy

Customer service

Communication

Education

Matric certificate

Tools

MS Office Suite

Job description

About the Role

Our client, a well-established insurance provider in Polokwane, Limpopo , is seeking a meticulous and organized Insurance Policy Administrator to manage personal lines policies. This role is central to ensuring the smooth and efficient administration of insurance policies, from issuance and endorsements to renewals and cancellations. The successful candidate will be responsible for accurately maintaining policy records, liaising with clients and intermediaries, and ensuring compliance with company procedures and regulatory standards. This is an excellent opportunity for an individual with a keen eye for detail and a passion for customer service to contribute to a reputable organization in the heart of Polokwane .

Key Responsibilities

• Administer and manage personal lines insurance policies, including new business, renewals, endorsements, and cancellations.
• Accurately enter and update policy information in the company's core systems.
• Process policy changes and endorsements, ensuring all documentation is complete and compliant.
• Respond to inquiries from clients, brokers, and internal departments regarding policy details and status.
• Prepare and issue policy documents, schedules, and other relevant correspondence.
• Assist with the generation of renewal documents and facilitate the renewal process.
• Ensure compliance with underwriting guidelines and regulatory requirements.
• Maintain organized and up-to-date policy files, both electronic and physical.
• Support the sales and underwriting teams with administrative tasks related to policy administration.
• Contribute to process improvement initiatives within the policy administration function.

Requirements

• A matric certificate or equivalent qualification.
• A minimum of 3 years of experience in insurance policy administration, preferably within personal lines.
• Knowledge of various personal insurance products (e.g., household, motor, travel).
• Proficiency in using insurance administration systems and MS Office Suite.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Excellent organizational and time management skills.
• Good communication and interpersonal skills, with a customer-centric approach.
• Ability to work effectively both independently and as part of a team.
• Understanding of insurance principles and terminology.
• Commitment to maintaining confidentiality and data integrity.

Benefits

• Competitive salary based on experience and qualifications.
• Opportunities for in-house training and professional development within the insurance sector.
• Contribution towards medical aid and a provident fund.
• A stable and supportive work environment in a recognized company located in Polokwane .
• Potential for career progression into more senior administrative or underwriting roles.
• Team-oriented culture with regular staff engagement.