Insurance IT Support Specialist

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Fully remote work

Medical and dental coverage

IT certifications training

Supportive team

Job summary

Placements24 in South Africa seeks an IT Support Specialist to provide remote-first technical assistance to users, with occasional on-site visits in Mpumalanga. You will troubleshoot hardware, software, OS, and network issues, install and configure systems, manage user access, and maintain knowledge bases.

The ideal candidate has proven IT support experience, strong Windows/macOS knowledge, and experience with remote tools and ticketing systems.

Qualifications

• Proven IT support experience, preferably in insurance.
• Strong knowledge of Windows/macOS hardware and software.
• Familiarity with TCP/IP, DNS, DHCP and networking troubleshooting.
• Experience with remote support tools and ticketing systems.
• Ability to work remotely supporting Mpumalanga operations.

Responsibilities

• Provide first and second-level technical support to end-users via remote assistance, phone, and email.
• Troubleshoot and resolve hardware, software, OS, and network connectivity issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts, permissions, and access rights within the IT environment.
• Document technical issues, solutions, and user guides for knowledge base.
• Assist with IT asset management, including inventory tracking and deployment of new equipment.

Skills

IT Support

Hardware troubleshooting

Windows/macOS

Remote support

Ticketing systems

Customer-focused

Tools

Remote assistance tools

Ticketing systems

Job description

About the Role

Our client is looking for a technically proficient and customer-focused Insurance IT Support Specialist to provide essential technical assistance to their team members, primarily working remotely and supporting users in the Nelspruit area. You will be responsible for troubleshooting hardware, software, and network issues, ensuring that all employees have the technological resources they need to perform their duties effectively. This role is vital for maintaining productivity and smooth operations across the company's digital infrastructure, offering a great opportunity for an IT professional to make a tangible impact.

Key Responsibilities

• Provide first and second-level technical support to end-users via remote assistance tools, phone, and email.
• Troubleshoot and resolve hardware, software, operating system, and network connectivity issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts, permissions, and access rights within the company's IT environment.
• Document technical issues, solutions, and user guides for knowledge base maintenance.
• Assist with IT asset management, including inventory tracking and deployment of new equipment.

Requirements

• Proven experience as an IT Support Specialist or similar role, preferably within the insurance industry.
• Strong knowledge of computer hardware, operating systems (Windows/macOS), and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting.
• Experience with remote support tools and ticketing systems.
• Excellent problem-solving abilities and a customer-centric approach.
• Ability to manage time effectively and prioritize tasks in a remote work setup supporting Mpumalanga based operations.

Benefits

• Competitive annual salary.
• Fully remote work arrangement with occasional on-site visits if required.
• Comprehensive medical and dental coverage.
• Opportunities for IT certifications and further training.
• A supportive team environment where your technical skills are valued.