Senior IT Support Specialist (Remote)

Placements24; Bloemfontein; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Dental insurance

Vision insurance

Vacation leave

Sick leave

Training opportunities

Job summary

Placements24 is seeking an experienced Senior IT Support Specialist to join a fully remote IT department supporting users across locations, including Bloemfontein. You will manage complex issues, maintain uptime, deploy IT solutions, and mentor junior staff in a distributed environment.

The role emphasizes strong Windows Server/AD skills, cloud experience with Microsoft 365 and Azure, and excellent problem-solving and communication for remote collaboration.

Qualifications

• 5+ years of experience in IT support, helpdesk, or system administration.
• Strong proficiency with Windows Server, Active Directory, and network troubleshooting.
• Experience with cloud platforms (e.g., Microsoft 365, Azure) is highly desirable.
• Excellent problem-solving skills and ability to work independently.
• Strong communication and interpersonal skills, essential for remote collaboration.
• Relevant certifications (e.g., CompTIA A+, Network+, MCSA) are a plus.

Responsibilities

• Provide advanced technical support for hardware, software, operating systems, and network issues.
• Manage and resolve escalated IT support tickets efficiently and effectively.
• Perform system administration tasks, including user account management and software deployment.
• Develop and maintain IT documentation, standard operating procedures, and knowledge base articles.
• Proactively identify and address potential IT issues to prevent system downtime.
• Mentor and guide junior IT support staff, fostering a collaborative remote team dynamic.

Skills

Windows Server

Active Directory

Network Troubleshooting

Microsoft 365

Azure

Certifications

Problem Solving

Communication

Independent Working

Job description

About the Role

Our client is searching for an experienced and proactive Senior IT Support Specialist to join their fully remote IT department, supporting users across various locations, including Bloemfontein. This role requires a deep understanding of IT infrastructure, troubleshooting complex issues, and providing exceptional end-user support. You will be instrumental in maintaining system uptime, implementing IT solutions, and mentoring junior team members in a distributed work environment. This is an exceptional chance to lead technical initiatives and contribute to the operational excellence of a forward-thinking organization.

Key Responsibilities

• Provide advanced technical support for hardware, software, operating systems, and network issues.
• Manage and resolve escalated IT support tickets efficiently and effectively.
• Perform system administration tasks, including user account management and software deployment.
• Develop and maintain IT documentation, standard operating procedures, and knowledge base articles.
• Proactively identify and address potential IT issues to prevent system downtime.
• Mentor and guide junior IT support staff, fostering a collaborative remote team dynamic.

Requirements

• 5+ years of experience in IT support, helpdesk, or system administration.
• Strong proficiency with Windows Server, Active Directory, and network troubleshooting.
• Experience with cloud platforms (e.g., Microsoft 365, Azure) is highly desirable.
• Excellent problem-solving skills and ability to work independently.
• Strong communication and interpersonal skills, essential for remote collaboration.
• Relevant certifications (e.g., CompTIA A+, Network+, MCSA) are a plus.

Benefits

• Highly competitive salary with potential for annual bonuses.
• Fully remote position with the flexibility to work from anywhere.
• Comprehensive medical, dental, and vision insurance.
• Generous vacation policy and paid sick leave.
• Opportunities for advanced training and career progression in IT.