Insurance Claims Manager

Placements24; Randburg; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work model

Medical & retirement benefits

Professional development opportunities

Job summary

Placements24 is seeking a seasoned Insurance Claims Manager to lead the Randburg claims department in a hybrid role. You will oversee the end-to-end claims process, mentor a team of adjusters and support staff, and drive best-practice policies to enhance efficiency and customer satisfaction.

The role requires strong leadership, extensive claims management experience, and a strategic mindset to influence claims handling strategy within a leading insurer in Gauteng.

Qualifications

• Bachelor's degree in Business Administration, Law, or related field required; professional insurance qualifications desirable.
• Minimum 7 years in insurance claims management with leadership track record.
• Strong understanding of insurance products, regulatory frameworks, and claims processes.

Responsibilities

• Oversee day-to-day operations of the claims department to ensure timely and accurate processing.
• Develop and implement claims policies, procedures, and service standards.
• Lead, train and mentor a high-performing team of claims professionals.
• Monitor data, analyze trends, and report insights to senior management.
• Ensure compliance with legal and regulatory requirements governing claims handling.
• Manage relationships with third-party service providers such as loss adjusters and legal counsel.

Skills

Leadership

Claims management

Strategic planning

Team mentoring

Education

Bachelor's degree in Business Administration or Law

Tools

Claims software

Job description

About the Role

Our client is seeking a seasoned and strategic Insurance Claims Manager to lead their claims department in Randburg . This hybrid role involves overseeing all aspects of the claims process, from initial reporting to final settlement, ensuring efficiency, fairness, and customer satisfaction. You will lead and mentor a team of claims adjusters and support staff, implement best practices, and manage operational budgets. This is a significant opportunity to influence the claims handling strategy and operational excellence within a leading insurer in the Gauteng province, fostering a culture of integrity, empathy, and continuous improvement in client service.

Key Responsibilities

• Manage and supervise the day-to-day operations of the claims department, ensuring timely and accurate claim processing.
• Develop and implement claims policies, procedures, and service standards to enhance efficiency and customer satisfaction.
• Lead, train, and motivate a team of claims professionals, fostering a high-performance culture.
• Monitor claims data, analyze trends, and prepare reports for senior management to identify areas for improvement and risk mitigation.
• Ensure compliance with all relevant legal and regulatory requirements governing claims handling.
• Manage relationships with third-party service providers, such as loss adjusters and legal counsel.

Requirements

• Bachelor's degree in Business Administration, Law, or a related field; relevant professional insurance qualifications are highly desirable.
• Minimum of 7 years of progressive experience in insurance claims management, with a proven track record of leadership.
• Strong understanding of various insurance products, claims processes, and regulatory frameworks.
• Excellent leadership, team management, and interpersonal skills.
• Proficiency in claims management software and systems.
• Strong analytical and problem-solving abilities, with a focus on strategic decision-making.

Benefits

• Competitive executive salary with significant bonus potential.
• Comprehensive benefits package including medical, dental, and retirement planning.
• Generous paid time off and opportunities for professional development.
• Hybrid work model offering flexibility and work-life balance.
• Opportunity to lead and shape the claims function in a prominent Randburg -based organization.