Claims Handler

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work

Health and wellness benefits

Career progression

Job summary

Placements24 in Richards Bay is seeking a meticulous Claims Handler to join our team. You will manage a caseload of insurance claims, investigate, assess liability, and negotiate settlements in line with policy terms and company guidelines.

This role requires accuracy, strong communication, and proficient use of claims software and MS Office. This role offers a hybrid work model combining in-office collaboration with remote focus, along with competitive benefits and opportunities to advance

Qualifications

• Experience in claims handling or similar insurance role.
• Understanding of insurance principles and claims processing procedures.
• Strong multitasking and deadline management.
• Excellent written and verbal communication.
• Proficiency with claims management software and MS Office.

Responsibilities

• Receive, record, and process incoming insurance claims accurately and promptly.
• Investigate claims by gathering relevant information, documentation, and evidence.
• Assess liability and determine the extent of company responsibility based on policy terms.
• Communicate regularly with policyholders, third parties, and service providers to keep them informed of claim progress.
• Negotiate settlements with claimants and/or their representatives within authorized limits.
• Ensure all claim-related activities are thoroughly documented in the claims management system.

Skills

Claims handling

Insurance knowledge

Organizational skills

Communication skills

MS Office

Attention to detail

Tools

Claims software

Microsoft Office

Job description

About the Role

Our client is seeking a meticulous and customer-oriented Claims Handler to join their team in Richards Bay. This role involves managing a caseload of insurance claims efficiently and effectively, ensuring timely resolution and maintaining high levels of customer satisfaction. You will investigate claims, assess liability, and negotiate settlements in accordance with company policies and industry best practices. This position offers a dynamic work environment with a hybrid model, allowing for both in-office collaboration and focused remote work, contributing to the seamless operation of our claims department.

Key Responsibilities

• Receive, record, and process incoming insurance claims accurately and promptly.
• Investigate claims by gathering relevant information, documentation, and evidence.
• Assess liability and determine the extent of the company's responsibility based on policy terms.
• Communicate regularly with policyholders, third parties, and service providers to keep them informed of claim progress.
• Negotiate settlements with claimants and/or their representatives within authorized limits.
• Ensure all claim-related activities are thoroughly documented in the claims management system.

Requirements

• Previous experience in a claims handling or similar administrative role within the insurance sector.
• Good understanding of insurance principles and claims processing procedures.
• Strong organizational skills and the ability to manage multiple tasks and deadlines.
• Excellent communication and interpersonal skills, both written and verbal.
• Proficiency in using claims management software and Microsoft Office Suite.
• Attention to detail and a methodical approach to problem-solving.

Benefits

• Competitive annual salary.
• Hybrid work arrangement offering flexibility.
• Comprehensive health and wellness benefits.
• Retirement savings plan.
• Opportunities for skill development and career progression within the insurance field.