Claims Manager

Placements24; LegKraal Gate; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Health insurance

Pension fund

Life assurance

Hybrid work arrangement

Career development opportunities

Job summary

Placements24 in Mahikeng seeks an experienced Claims Manager to lead the claims department, guiding a team of adjusters and assessors from initiation to settlement. You will shape departmental strategies and ensure service excellence.

The role emphasizes integrity, regulatory compliance, and data-driven decision making, with a hybrid work arrangement, a competitive salary, and comprehensive benefits to support leadership development.

Qualifications

• Extensive leadership experience in insurance claims management.
• Strong knowledge of claims processes and regulatory requirements.
• Proven track record of improving claims performance and customer outcomes.

Responsibilities

• Lead and mentor a team of claims professionals.
• Develop and enforce efficient claims handling procedures.
• Monitor performance metrics and drive improvements.
• Oversee complex/high-value claim investigations.
• Ensure compliance with regulatory standards.

Skills

Leadership

Claims management

Regulatory compliance

Data analysis

People management

Education

Bachelor's degree in Business, Law, or related field

Tools

Claims management systems

Job description

About the Role

Our client is looking for a seasoned leader to fill the role of Claims Manager in Mahikeng . This leadership position involves overseeing the entire claims department, ensuring efficient and fair handling of all insurance claims from initiation to settlement. You will be responsible for managing a team of claims adjusters and assessors, developing departmental strategies, and implementing best practices to enhance customer satisfaction and operational performance. The ideal candidate will possess strong leadership capabilities, a deep understanding of insurance claims processes, and a commitment to fostering a high-performing team environment dedicated to integrity and service excellence.

Key Responsibilities

• Lead, mentor, and manage a team of claims professionals, setting performance expectations and conducting reviews.
• Develop and implement effective claims handling procedures and policies to ensure efficiency and compliance.
• Monitor claims performance metrics, analyze trends, and implement strategies for improvement.
• Oversee the investigation and resolution of complex and high-value claims.
• Ensure adherence to regulatory requirements and company standards throughout the claims process.
• Manage relationships with third-party service providers, such as loss adjusters and legal counsel.

Requirements

• Extensive experience in insurance claims management, with a proven track record of leadership.
• In-depth knowledge of various insurance products and claims processes.
• Strong understanding of relevant insurance legislation and regulatory requirements.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in claims management systems and data analysis.
• Bachelor's degree in Business, Law, or a related field is highly desirable.

Benefits

• Attractive salary package commensurate with experience and leadership skills.
• Hybrid work arrangement offering flexibility and a good work-life balance.
• Comprehensive health insurance, pension fund, and life assurance benefits.
• Opportunities for professional development and career advancement into senior management.
• A dynamic and supportive work culture that values expertise and leadership.