Claims Handler - Motor Insurance

Placements24; Randburg; Hybrid; ZAR 280,000 - 420,000; Full time

Benefits offered by this job

Fully remote

Health benefits

Training on claims handling

Bonus potential

Job summary

Placements24 in South Africa seeks a diligent Claims Handler focused on Motor Insurance to join our busy Randburg team. You will manage the full lifecycle of motor claims from first notification to settlement, ensuring a smooth experience for policyholders with clear communication and thorough documentation.

The role emphasizes strong problem-solving, excellent customer service, and knowledge of motor policy terms.

Qualifications

• Previous motor insurance claims experience is essential.
• Solid understanding of motor policies and claims procedures.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Receive and log new motor insurance claims with complete information.
• Assess claim validity based on policy terms and investigate loss circumstances.
• Communicate with policyholders, third parties, repairers, and legal representatives.
• Authorize repair costs and settlements within delegated authority limits.
• Maintain up-to-date claim files and documentation.
• Identify potentially fraudulent claims and escalate as needed.

Skills

Motor insurance claims

Customer communication

Fraud awareness

Documentation & records

Policy interpretation

Tools

Claims management software

Job description

About the Role

Our client is seeking a diligent and empathetic Claims Handler specializing in Motor Insurance to join their busy team in Randburg . You will manage the entire lifecycle of motor insurance claims, from first notification of loss to settlement, ensuring a smooth and efficient process for policyholders. This role requires excellent communication skills, problem-solving abilities, and a thorough understanding of motor vehicle insurance policies. It's a key position for someone who wants to provide excellent customer service during what can be a stressful time for clients, contributing to the company's reputation for reliability and fairness.

Key Responsibilities

• Receive and log new motor insurance claims, ensuring all necessary information is captured accurately.
• Assess claim validity based on policy terms and conditions, investigating circumstances of loss.
• Communicate effectively with policyholders, third parties, repairers, and legal representatives.
• Authorize repair costs and settlements within delegated authority limits.
• Manage claim files efficiently, maintaining up-to-date records and documentation.
• Identify potentially fraudulent claims and escal...

Requirements

• Previous experience in handling motor insurance claims is essential.
• Solid understanding of motor vehicle insurance policies and claims procedures.
• Excellent communication and customer service skills, with the ability to handle difficult conversations.
• Strong organizational skills and attention to detail.
• Proficiency in claims management software and standard office applications.

Benefits

• Competitive salary and performance-based bonus potential.
• Fully remote working arrangement offering significant flexibility.
• Comprehensive health and wellness benefits package.
• Extensive training on claims handling best practices and systems.
• A supportive team environment with opportunities for skill development.