Claims Handler

Placements24; Randburg; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work

Health insurance

Professional development

Remote-friendly culture

Job summary

Placements24 is seeking a dedicated Claims Handler to join our remote operations team, serving clients across Randburg and beyond. You will manage claims from first notification to settlement, verify coverage, investigate circumstances, and negotiate fair outcomes while delivering empathetic service from a home office.

The role emphasizes strong admin, excellent communication, and the ability to handle caseloads independently in a fully remote setting.

Qualifications

• Experience in a claims handling or customer service role within insurance is essential.
• Familiarity with different insurance policies and claims procedures is required.
• Excellent communication, listening, and interpersonal skills are essential.
• Strong organizational abilities and attention to detail are necessary.

Responsibilities

• Receive, register, and acknowledge new insurance claims promptly and professionally.
• Verify policy details and coverage limits to determine claim validity.
• Communicate with policyholders, third parties, and stakeholders throughout the process.
• Investigate circumstances, gather documentation, and assess damages or losses.
• Negotiate settlements and ensure timely payment of approved claims.

Skills

Strong communication

Organizational skills

Attention to detail

Independent remote work

Customer service

Tools

Claims management software

Microsoft Office

Job description

About the Role

Our client is looking for a dedicated and detail-oriented Claims Handler to join their remote operations team, serving clients across Randburg and beyond. This role is fundamental to customer satisfaction, ensuring that insurance claims are processed efficiently, accurately, and empathetically. You will manage the claims process from first notification to settlement, verifying policy coverage, investigating circumstances, and negotiating fair outcomes. This position requires strong administrative skills, excellent communication, and a commitment to providing exceptional service to policyholders during what can be a stressful time, all while working from a remote location .

Key Responsibilities

• Receive, register, and acknowledge new insurance claims promptly and professionally.
• Verify policy details and coverage limits to determine the validity of claims.
• Communicate effectively with policyholders, third parties, and other stakeholders throughout the claims process.
• Investigate claim circumstances, gather necessary documentation, and assess damages or losses.
• Negotiate settlements with claimants and ensure timely payment of approved claims.
• Maintain accurate and comprehensive records of all claim activities in the system.

Requirements

• Previous experience in a claims handling or customer service role within the insurance industry is essential.
• Familiarity with different types of insurance policies and claims procedures.
• Excellent communication, listening, and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in claims management software and standard office tools.
• Ability to work independently and manage a caseload effectively in a remote setting .

Benefits

• Competitive salary with potential for performance-based incentives.
• Fully remote work environment , offering significant flexibility.
• Comprehensive health, dental, and vision insurance coverage.
• Opportunities for professional development and further training in claims management.
• A supportive team culture focused on efficiency and customer care.