Claims Manager

Placements24; Polokwane; Hybrid; ZAR 800,000 - 1,100,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Medical, retirement and life insurance

Career advancement opportunities

Job summary

Placements24 in Polokwane, Limpopo, South Africa is seeking an experienced Claims Manager to lead the claims department in a hybrid role. The position requires strong leadership to oversee a team of claims handlers, develop and implement strategies, and uphold high standards of customer service.

The ideal candidate has extensive experience in insurance claims, including supervisory responsibilities, and demonstrates excellent analytical, negotiation, and decision-making skills.

Qualifications

• 7+ years in insurance claims
• At least 3 years in supervisory/management
• Strong leadership and team management
• Excellent communication and negotiation skills
• Hybrid work environment experience

Responsibilities

• Lead and mentor the claims handling team to maintain high performance
• Develop and implement claims management strategies for efficiency and accuracy
• Monitor performance metrics and implement improvements
• Ensure compliance with insurance regulations and company policies
• Handle complex claims and provide expert guidance
• Manage relationships with loss adjusters and legal counsel

Job description

About the Role

Our client is seeking an experienced and dynamic Claims Manager to lead their claims department in Polokwane . This hybrid role requires strong leadership skills to oversee a team of claims handlers, ensuring efficient and fair claims processing. You will be responsible for developing and implementing claims strategies, managing operational performance, and maintaining high standards of customer service. This is a critical position for an individual with a deep understanding of the insurance claims process and a passion for people management. Join a growing organization where your leadership will directly impact customer satisfaction and operational excellence within the Limpopo province.

Key Responsibilities

• Lead, manage, and mentor the claims handling team, fostering a high-performance culture.
• Develop and implement effective claims management strategies and procedures to ensure efficiency and accuracy.
• Monitor claims performance metrics, identify areas for improvement, and implement corrective actions.
• Ensure compliance with all relevant insurance regulations and company policies.
• Handle complex or escalated claims, providing expert guidance and resolution.
• Manage relationships with external service providers, such as loss adjusters and legal counsel.

Requirements

• A minimum of 7 years of experience in insurance claims, with at least 3 years in a supervisory or management role.
• In-depth knowledge of claims processing , investigation, and settlement procedures across various insurance lines.
• Proven leadership and team management skills, with the ability to motivate and develop staff.
• Strong analytical and problem-solving abilities, with a keen eye for detail.
• Excellent communication, negotiation, and decision-making skills.
• Experience working in a hybrid operational environment.

Benefits

• Competitive salary and performance-related bonuses.
• Hybrid work model offering flexibility from your Polokwane base.
• Comprehensive medical, retirement, and life insurance benefits.
• Opportunities for leadership development and career advancement.
• Supportive and collaborative work environment within a respected insurance company.