Claims Manager

Placements24; Rustenburg; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work arrangement

Bonuses

Health insurance

Life and disability insurance

Annual leave

Retirement savings

Career growth

Job summary

Placements24 in Rustenburg is seeking a results-driven Claims Manager to lead the claims department, overseeing end-to-end claims processing, managing a team of adjusters, and delivering timely resolutions aligned with company objectives.

The role offers a hybrid work arrangement and a chance to shape claims strategy in a growing insurance market.

Qualifications

• 7+ years of progressive experience in claims management within the insurance industry.
• Proven leadership experience managing a claims team.
• In-depth knowledge of various insurance lines and claims best practices.
• Strong analytical, decision-making, and strategic planning skills.
• Excellent communication, negotiation, and conflict resolution abilities.
• Strong understanding of the Rustenburg insurance landscape.

Responsibilities

• Lead, train, and mentor a team of claims adjusters and support staff.
• Develop and implement effective claims handling procedures and policies.
• Monitor claims performance, identifying trends and implementing strategies for improvement.
• Ensure compliance with all relevant insurance regulations and company standards.
• Manage relationships with external service providers, including legal counsel and loss assessors.
• Handle complex and high-value claims personally as needed.

Skills

Claims management

Leadership

Analytical thinking

Communication

Negotiation

Education

Relevant professional qualifications

Job description

About the Role

Our client is looking for a results-driven and experienced Claims Manager to lead their claims department in Rustenburg. This leadership role involves overseeing the entire claims process, managing a team of adjusters, and ensuring efficient, accurate, and timely resolution of all insurance claims. You will be responsible for developing and implementing claims strategies that align with company objectives and maintain high customer satisfaction levels. This is a key position within the North West province, offering a challenging and rewarding career in a thriving insurance market.

Key Responsibilities

• Lead, train, and mentor a team of claims adjusters and support staff.
• Develop and implement effective claims handling procedures and policies.
• Monitor claims performance, identifying trends and implementing strategies for improvement.
• Ensure compliance with all relevant insurance regulations and company standards.
• Manage relationships with external service providers, including legal counsel and loss assessors.
• Handle complex and high-value claims personally as needed.

Requirements

• Minimum 7 years of progressive experience in claims management within the insurance industry.
• Demonstrated leadership experience managing a claims team.
• In-depth knowledge of various insurance lines and claims best practices.
• Strong analytical, decision-making, and strategic planning skills.
• Excellent communication, negotiation, and conflict resolution abilities.
• Relevant professional qualifications and a strong understanding of the Rustenburg insurance landscape.

Benefits

• A competitive executive salary package with performance bonuses.
• Comprehensive health, life, and disability insurance.
• Generous annual leave and retirement savings plan.
• Hybrid work arrangement for flexibility.
• Significant opportunities for career growth and leadership development.