Insurance Claims Manager

Placements24; Klerksdorp; Hybrid; ZAR 600,000 - 900,000; Full time

Job summary

Placements24 seeks a seasoned Insurance Claims Manager to lead a remote claims department from your home office in Klerksdorp. You will oversee the entire claims handling process, drive efficiency, accuracy, and exceptional customer service while guiding a team of claims adjusters and assessors.

You will develop strategic improvements, ensure compliance with industry regulations, monitor performance metrics, and collaborate with underwriting and finance to ensure accurate financial reporting.

Qualifications

• 7+ years of experience in insurance claims management with leadership.
• Strong knowledge of insurance lines and best practices.
• Proven ability to lead teams, drive performance and strategic initiatives.
• Excellent decision-making, problem-solving and negotiation skills.
• Proficiency in claims management software and remote collaboration tools.
• Strong communication and interpersonal skills for leading a remote team.

Responsibilities

• Lead, train, and mentor a team of insurance claims professionals to achieve departmental goals.
• Develop and implement efficient claims handling procedures and workflows to optimize processing times and customer satisfaction.
• Monitor claims performance metrics, analyze data, and identify areas for improvement.
• Ensure compliance with all relevant insurance laws, regulations, and company policies.
• Manage escalated claims and complex cases, providing expert guidance and resolution.
• Collaborate with underwriting and finance to ensure seamless operations and accurate financial reporting.

Skills

Leadership

Remote team management

Decision making

Negotiation

Communication

Tools

Claims management software

Data analytics tools

Job description

About the Role

Our client is seeking a seasoned and results-oriented Insurance Claims Manager to lead their claims department in Klerksdorp . This fully remote leadership role is responsible for overseeing the entire claims handling process, ensuring efficiency, accuracy, and exceptional customer service. You will manage a team of claims adjusters and assessors, develop and implement strategic improvements, and maintain compliance with industry regulations. This is a crucial position for driving operational excellence and fostering a high-performing, motivated team from the comfort of your home office.

Key Responsibilities

• Lead, train, and mentor a team of insurance claims professionals to achieve departmental goals.
• Develop and implement efficient claims handling procedures and workflows to optimize processing times and customer satisfaction.
• Monitor claims performance metrics, analyze data, and identify areas for improvement.
• Ensure compliance with all relevant insurance laws, regulations, and company policies.
• Manage escalated claims and complex cases, providing expert guidance and resolution.
• Collaborate with other departments, including underwriting and finance, to ensure seamless operations and accurate financial reporting.

Requirements

• Significant experience (e.g., 7+ years) in insurance claims management, with demonstrated leadership capabilities.
• Strong understanding of various insurance lines and claims handling best practices.
• Proven ability to manage teams, drive performance, and implement strategic initiatives.
• Excellent decision-making, problem-solving, and negotiation skills.
• Proficiency in claims management software and systems, and comfortable with virtual collaboration tools.
• Strong communication and interpersonal skills to effectively lead a remote team.

Benefits

• Highly competitive salary and bonus structure.
• Fully remote work arrangement, offering significant flexibility.
• Comprehensive benefits package including medical, dental, and retirement plans.
• Generous paid time off and opportunities for professional development.