Insurance Claims Manager

Placements24; Soweto; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Executive bonus potential

Health insurance

Retirement benefits

Leadership training

Job summary

Placements24 is seeking an experienced Insurance Claims Manager to lead the Soweto-based claims department. This leadership role oversees the entire claims process, mentors a team of claims professionals, and ensures timely, fair resolutions while upholding customer service and integrity.

You will set departmental goals, implement best practices, manage budgets, and drive continuous improvement within a collaborative team environment.

Qualifications

• Extensive experience in insurance claims management with leadership.
• Strong knowledge of policy types and adjudication.
• Proven ability to mentor teams and manage budgets.
• Excellent communication and regulatory compliance.

Responsibilities

• Lead, manage, and mentor a team of claims adjusters and support staff.
• Oversee the end-to-end claims handling process, ensuring efficiency and accuracy.
• Develop and implement claims policies, procedures, and performance standards.
• Monitor KPIs and implement strategies for continuous improvement.
• Manage claims budgets and resources to control costs while maintaining service quality.

Skills

Leadership

Team management

Communication

Analytical thinking

Budgeting

Regulatory knowledge

Education

Bachelor's degree

Professional qualifications

Tools

Claims management software

Job description

About the Role

Our client is seeking an experienced and results-oriented Insurance Claims Manager to lead their claims department in Soweto . This leadership position involves overseeing the entire claims process, managing a team of claims professionals, and ensuring efficient, fair, and timely resolution of all claims. You will be responsible for setting departmental goals, implementing best practices, managing operational budgets, and upholding the company's commitment to customer service and integrity. This is a significant opportunity for a seasoned leader in the insurance sector to make a tangible impact on operational excellence and customer satisfaction within a dedicated team.

Key Responsibilities

• Lead, manage, and mentor a team of claims adjusters and support staff.
• Oversee the end-to-end claims handling process, ensuring efficiency and accuracy.
• Develop and implement claims policies, procedures, and performance standards.
• Monitor key performance indicators (KPIs) and implement strategies for continuous improvement.
• Manage claims budgets and resources effectively to control costs while maintaining service quality.
• Ensure compliance with all relevant regulations and company guidelines in claims settlement.

Requirements

• Extensive experience in insurance claims management, with a proven track record of leadership.
• Strong understanding of various types of insurance policies and claims adjudication.
• Excellent leadership, team management, and communication skills.
• Proficiency in claims management systems and relevant software.
• Strong analytical and problem-solving abilities to address complex claims issues.
• Bachelor's degree in Business, Law, or a related field; relevant professional qualifications are a plus.

Benefits

• Competitive salary and executive bonus potential.
• Comprehensive health, retirement, and life insurance benefits.
• Opportunities for professional development and leadership training.
• A supportive and collaborative work environment.
• Significant influence over departmental strategy and operations.