Insurance Claims Handler - Motor

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Paid annual leave

Training opportunities

Supportive work environment

Job security

Career progression

Job summary

Placements24 in Soweto invites an experienced Insurance Claims Handler to manage motor claims from registration to settlement. You will assess coverage, liaise with claimants, repairers, and assessors, and ensure timely, fair decisions in a fast-paced environment.

The role emphasizes excellent communication, attention to detail, and compliant handling in line with policy terms. Based in Gauteng, you will be part of a supportive team focused on getting clients back on the road quickly and safely.

Qualifications

• Experience as a claims handler, preferably in motor insurance.
• Strong knowledge of motor insurance policies and legislation.
• Excellent communication and empathetic customer service.
• Meticulous with strong organizational skills and attention to detail.
• Proficiency with computer systems including MS Office and claims software.

Responsibilities

• Receive, register, and process motor insurance claims efficiently.
• Assess validity and coverage based on policy terms.
• Communicate updates clearly with claimants.
• Liaise with repairers, assessors, and third parties.
• Maintain accurate records and meet SLAs and regulatory requirements.
• Identify process improvements in claims handling.

Skills

Claims handling

Communication skills

Customer service

Attention to detail

Organization

MS Office

Team player

Work under pressure

Based in Soweto

Education

Relevant insurance qualifications or certifications

Tools

MS Office

Claims management software

Job description

About the Role

Our client is seeking a diligent and customer-focused Insurance Claims Handler specializing in Motor claims to join their busy office in Soweto, Gauteng . This role is fundamental in managing the claims process from inception to settlement, ensuring a positive experience for policyholders during what can be a stressful time. The successful candidate will possess excellent communication skills, a keen eye for detail, and a thorough understanding of motor insurance policies and claims procedures. You will be responsible for assessing claims, liaising with customers, repairers, and assessors, and making fair settlement decisions. Join a reputable insurance provider committed to excellent service delivery within the Soweto, Gauteng community. We pride ourselves on our efficient and empathetic approach to claims handling. This is an excellent opportunity for individuals passionate about customer service and seeking a stable career in the insurance industry. Be a vital part of a team dedicated to helping our clients get back on the road quickly and safely.

Key Responsibilities

• Receive, register, and process motor insurance claims efficiently and accurately.
• Assess the validity and coverage of claims based on policy terms and conditions.
• Communicate clearly and empathetically with claimants, providing updates and explaining the claims process.
• Appoint and liaise with approved repairers, assessors, and other third parties as required.
• Verify claim details, check for potential fraud, and ensure compliance with company policies.
• Negotiate settlements with claimants and third parties where appropriate.
• Authorize payments for approved claims and manage claim files meticulously.
• Maintain accurate and up-to-date records of all claims activities in the system.
• Adhere to service level agreements (SLAs) and regulatory requirements.
• Identify opportunities for process improvements within the claims handling function.

Requirements

• Previous experience as a claims handler, preferably within motor insurance.
• Good understanding of motor vehicle insurance policies, procedures, and relevant legislation.
• Strong communication and interpersonal skills, with a friendly and professional demeanor.
• Excellent customer service skills and an empathetic approach.
• Meticulous attention to detail and strong organizational abilities.
• Proficiency in using computer systems, including MS Office and claims management software.
• Ability to work effectively under pressure and manage a caseload efficiently.
• Team player with a willingness to support colleagues.
• Must be based in or able to commute to Soweto, Gauteng daily.
• Relevant insurance qualifications or certifications are advantageous.

Benefits

• Competitive salary based on experience and skills.
• Comprehensive medical aid and retirement fund benefits.
• Paid annual leave and other statutory benefits.
• Opportunities for training and professional development in claims management.
• A supportive and friendly work environment.
• Job security within a well-established company.
• Potential for career progression within the claims department.