Claims Adjuster - Motor Vehicle

Placements24; Centurion; Hybrid; ZAR 360,000 - 500,000; Full time

Benefits offered by this job

Company vehicle

Medical aid

Retirement fund contributions

Job summary

Placements24 in Centurion, Gauteng, is seeking an experienced Claims Adjuster specializing in motor vehicle claims. You will investigate, assess damages, negotiate settlements, and manage the full claims lifecycle with a focus on accuracy and excellent customer service.

The role offers hybrid work, requires 3–5 years of motor claims experience, a valid driver's license, and knowledge of claims software and MS Office.

Qualifications

• 3–5 years of experience as a Claims Adjuster (motor claims)
• Strong knowledge of motor vehicle mechanics and repair processes
• Ability to interpret policy coverage and liability
• Excellent investigative, analytical and problem-solving skills

Responsibilities

• Investigate, evaluate, and settle motor vehicle claims efficiently and accurately
• Conduct on-site inspections and assess vehicle damages
• Interview claimants, witnesses, and relevant parties to gather information
• Interpret policy coverage and determine liability extent
• Negotiate settlements with claimants and third parties within guidelines
• Manage caseloads ensuring timely progress and closure
• Prepare detailed reports documenting investigations and settlements
• Identify fraud indicators and elevate suspicious claims
• Maintain accurate claim records in the system
• Communicate clearly with policyholders throughout the process

Skills

Investigative skills

Negotiation

Communication skills

Analytical thinking

Education

Matric (Grade 12)

CIP certifications (advantageous)

Tools

Claims management software

Microsoft Office

Job description

About the Role

Our client, a well-established insurance provider, is looking for an experienced and dedicated Claims Adjuster specializing in motor vehicle claims to join their team in Centurion, Gauteng . This role is essential for ensuring timely, fair, and accurate settlement of motor vehicle insurance claims. You will be responsible for investigating claims, assessing damages, negotiating settlements, and managing the entire claims process from initiation to closure. The ideal candidate possesses excellent investigative skills, a thorough understanding of motor vehicle repair processes, and strong negotiation abilities. This is an excellent opportunity to join a reputable company in Centurion and contribute to exceptional customer service in the insurance industry. The role operates on a hybrid model, combining office-based work with remote flexibility.

Key Responsibilities

• Investigate, evaluate, and settle motor vehicle insurance claims efficiently and accurately.
• Conduct thorough on-site inspections and assessments of vehicle damages.
• Interview claimants, witnesses, and relevant parties to gather information.
• Interpret policy coverage and determine the extent of liability.
• Negotiate settlements with claimants and third parties within company guidelines.
• Manage a caseload of claims, ensuring timely progress and resolution.
• Prepare detailed reports documenting claim investigations, findings, and settlements.
• Identify potential fraud indicators and elevate suspicious claims for further investigation.
• Maintain accurate and up-to-date claim records in the company's system.
• Provide clear and empathetic communication to policyholders throughout the claims process.

Requirements

• A Matriculation certificate (Grade 12) is required; a relevant tertiary qualification or industry certifications (e.g., CIP) is advantageous.
• Minimum of 3-5 years of experience as a Claims Adjuster, specifically handling motor vehicle claims.
• Strong knowledge of motor vehicle mechanics, repair processes, and industry standards.
• Proficiency in using claims management software and Microsoft Office Suite.
• Excellent investigative, analytical, and problem-solving skills.
• Strong negotiation and conflict resolution abilities.
• Exceptional interpersonal and communication skills, both written and verbal.
• Ability to work effectively in a hybrid work environment, demonstrating self-discipline and time management.
• A valid driver's license and willingness to travel within the Gauteng region for inspections.

Benefits

• Our client offers a competitive salary, performance-based incentives, and a comprehensive benefits package including medical aid and retirement fund contributions.
• Opportunities for ongoing professional development and training in claims management and related fields are provided.
• You'll work within a supportive team culture that values efficiency and customer satisfaction.
• This role provides a pathway for career advancement within the claims department and the broader organization.
• A company vehicle may be provided for business use.