Claims Handler - Motor Insurance

Placements24; Stellenbosch Local Municipality; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical and retirement benefits

Training and career development

Job summary

Placements24 seeks a diligent Claims Handler specialized in Motor Insurance to join our Paarl team. You will manage motor claims from receipt to settlement, liaising with policyholders, third parties, repairers, and legal representatives to ensure accurate resolutions.

The role emphasizes excellent customer service, effective investigations, and timely settlements within company procedures. A hybrid work arrangement accompanies competitive compensation and benefits.

Qualifications

• High school diploma or equivalent; an insurance qualification is advantageous.
• Experience in claims handling, preferably within motor insurance.
• Solid understanding of motor vehicle insurance policies and the claims process.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in claims management software and basic computer applications.

Responsibilities

• Process and manage motor insurance claims accurately and efficiently, adhering to policy terms and company procedures.
• Conduct thorough investigations to determine liability and coverage for claims.
• Communicate professionally and empathetically with policyholders, claimants, and other stakeholders.
• Negotiate settlements and authorize payments within delegated authority limits.
• Maintain detailed and accurate claim files in the claims management system.

Skills

Claims handling

Motor insurance

Communication

Negotiation

Problem solving

Claims software

Education

High school diploma

Insurance qualification advantageous

Tools

Claims management software

Job description

About the Role

Our client is seeking a diligent and customer-oriented Claims Handler specializing in Motor Insurance to join their team in Paarl . This role involves managing motor insurance claims from receipt to settlement, ensuring efficiency, accuracy, and excellent customer service. You will liaise with policyholders, third parties, repairers, and legal representatives to resolve claims effectively. This position is key to maintaining customer satisfaction and upholding the company's reputation for reliable claims processing within the insurance sector.

Key Responsibilities

• Process and manage motor insurance claims accurately and efficiently, adhering to policy terms and company procedures.
• Conduct thorough investigations to determine liability and coverage for claims.
• Communicate professionally and empathetically with policyholders, claimants, and other stakeholders.
• Negotiate settlements and authorize payments within delegated authority limits.
• Maintain detailed and accurate claim files in the claims management system.

Requirements

• High school diploma or equivalent; a qualification in insurance is advantageous.
• Previous experience in claims handling , preferably within motor insurance .
• Solid understanding of motor vehicle insurance policies and the claims process.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in claims management software and basic computer applications.

Benefits

• Competitive salary and potential for performance-based increases.
• Comprehensive medical and retirement benefits.
• Opportunities for training and career development in the insurance field.
• A supportive team environment with a hybrid work arrangement.
• Access to industry-leading claims handling tools and resources.