Motor Insurance Claims Assessor

Placements24; Pretoria; Hybrid; ZAR 300,000 - 480,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Hybrid work

Training & development

Company vehicle

Fuel allowance

Job summary

Placements24 in Pretoria is seeking a Motor Insurance Claims Assessor to join our client’s team. This hybrid role involves investigating claims, assessing vehicle damage, negotiating repairs, and authorizing payments per policy terms.

The ideal candidate has 3+ years’ experience, strong vehicle mechanics knowledge, and excellent negotiation and communication skills. You will manage a varied caseload and liaise with workshops and policyholders to ensure timely settlements.

Qualifications

• 3+ years in motor insurance claims or similar role.
• Strong knowledge of vehicle mechanics and repair pricing.
• Understanding of motor insurance policies and terms.

Responsibilities

• Investigate and validate motor insurance claims.
• Inspect damaged vehicles to estimate liability and repair costs.
• Negotiate repair estimates with workshops and clients.
• Authorize payments based on policy coverage.
• Maintain complete claim files and documentation.
• Liaise with policyholders, witnesses, adjusters and legal representatives.

Skills

Negotiation

Communication

Attention to detail

Organizational abilities

Independent work

Education

Certifications in automotive repair or insurance claims assessment

Tools

Claims management software

MS Office Suite

Job description

About the Role

Our client, a prominent player in the insurance market, is seeking a diligent and experienced Motor Insurance Claims Assessor to join their team in Pretoria. This role is central to the accurate and efficient processing of motor vehicle insurance claims, ensuring customer satisfaction and upholding the company's commitment to fair claim settlements. You will be responsible for investigating claims, assessing vehicle damage, negotiating repairs, and authorizing payments in line with policy terms. This hybrid role combines office-based responsibilities with the flexibility of remote work, allowing for efficient case management and team collaboration. The ideal candidate will possess a strong understanding of vehicle mechanics, repair processes, and insurance claims procedures. Your ability to conduct thorough investigations, negotiate effectively, and maintain detailed records will be key to your success. We are looking for an individual who is detail-oriented, customer-focused, and capable of handling a varied caseload with professionalism and integrity. Your contribution will directly impact the perception of our client's service quality and efficiency in the motor insurance sector.

Key Responsibilities

• Investigate, assess, and validate motor insurance claims submitted by policyholders.
• Conduct detailed inspections of damaged vehicles to determine the extent of liability and repair costs.
• Negotiate repair estimates with approved workshops and clients.
• Authorize payments for repairs, replacements, or settlements based on policy coverage.
• Maintain accurate and comprehensive claim files, documenting all actions and decisions.
• Liaise with policyholders, witnesses, third-party adjusters, and legal representatives as needed.
• Identify and investigate potential fraudulent claims, escalating concerns as necessary.
• Ensure compliance with all company policies, procedures, and regulatory requirements.
• Provide clear and timely communication to all parties involved in the claims process.
• Contribute to the continuous improvement of claims handling processes and customer service.

Requirements

• Minimum of 3 years of experience as a Motor Insurance Claims Assessor or in a similar role.
• Comprehensive knowledge of vehicle mechanics, repair techniques, and parts pricing.
• Understanding of motor insurance policies, terms, and conditions.
• Proven ability to assess vehicle damage accurately and estimate repair costs.
• Excellent negotiation, communication, and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Proficiency in claims management software and MS Office Suite.
• Ability to work independently and manage a caseload effectively in a hybrid work environment.
• Relevant certifications in automotive repair or insurance claims assessment are advantageous.
• A valid driver's license and access to a reliable vehicle for on-site assessments is required.

Benefits

• Our client offers a competitive salary, performance incentives, and a comprehensive benefits package including medical aid and a provident fund.
• The hybrid work arrangement provides flexibility, allowing for a better work-life balance.
• Employees have access to ongoing training and development opportunities to enhance their skills and career progression within the insurance industry.
• This role is based in Pretoria, offering the chance to work in a dynamic urban center.
• Join a reputable company that values its employees and invests in their growth and well-being.
• Further benefits include access to company vehicles for assessment purposes and fuel allowances.