Claims Handler - Motor Vehicles

Placements24; Pretoria; Hybrid; ZAR 240.000 - 360.000; Vollzeit

Benefits dieser Stelle

Hybrid work arrangement in Pretoria

Health and wellness benefits

Retirement savings plan

Ongoing training and development

Collaborative work environment

Competitive salary with performance–or

Zusammenfassung

Placements24 is seeking a dedicated Claims Handler specializing in motor vehicle insurance to join our client in Pretoria. The role covers the full lifecycle of motor claims, from notification of loss to final settlement, with a focus on accuracy, regulatory compliance, and customer satisfaction.

You will verify coverage, assess damages, and liaise with policyholders, repairers, assessors and legal representatives, while maintaining detailed records and contributing to a collaborative insurance

Qualifikationen

• Previous experience as a Claims Handler, with motor vehicle insurance claims.
• Understanding of vehicle mechanics and repair processes.
• Strong administrative and organizational skills; ability to manage a caseload.

Aufgaben

• Process motor vehicle insurance claims accurately and in line with procedures.
• Verify policy coverage and assess damages or liability.
• Liaise with policyholders, repair shops, assessors and legal representatives.
• Authorize repair costs, negotiate settlements, and process payments.
• Maintain detailed records of all claim-related activities.
• Identify potential fraudulent claims and escalate for investigation.

Kenntnisse

Claims handling

Motor vehicle insurance

Ausbildung

Insurance qualifications

Jobbeschreibung

About the Role

Our client is looking for a dedicated and efficient Claims Handler specializing in Motor Vehicle Insurance to join their team in Pretoria . This hybrid role involves managing the entire lifecycle of motor vehicle claims, from first notification of loss to final settlement. You will be responsible for assessing claim validity, determining coverage, authorizing repairs or payouts, and ensuring a smooth and satisfactory experience for policyholders. This position demands excellent organizational skills, attention to detail, and a customer-centric approach to service delivery within the dynamic Gauteng insurance landscape.

Key Responsibilities

• Process motor vehicle insurance claims accurately and efficiently, ensuring adherence to company procedures and regulatory requirements.
• Verify policy coverage and assess the extent of damages or liability.
• Liaise with policyholders, repair shops, assessors, and legal representatives to gather information and facilitate claim resolution.
• Authorize repair costs, negotiate settlements, and process payments in a timely manner.
• Maintain detailed and up-to-date records of all claim-related activities and communications.
• Identify potential fraudulent claims and escalat**e** them for further investigation.

Requirements

• Previous experience as a Claims Handler , with a focus on motor vehicle insurance claims.
• Good understanding of vehicle mechanics, repair processes, and industry-standard assessment techniques.
• Strong administrative and organizational skills, with the ability to manage a caseload.
• Excellent communication and customer service skills, with empathy and professionalism.
• Proficiency in claims management software and general office applications.
• Relevant insurance qualifications are a plus.

Benefits

• Competitive annual salary with potential for performance-based bonuses.
• Hybrid work arrangement allowing for flexibility in Pretoria .
• Comprehensive health and wellness benefits.
• Retirement savings plan.
• Ongoing training and professional development opportunities.
• A positive and collaborative work environment within the insurance sector.