Claims Handler - Motor Insurance

Placements24; Polokwane; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid working model

Medical and retirement benefits

Performance incentives

Training and career development

Collaborative work environment

Job summary

Placements24 is seeking a dedicated Claims Handler for motor insurance in Polokwane. You will manage end-to-end claims, verify coverage, and negotiate settlements while maintaining strong service standards for policyholders.

The role emphasizes efficient claims processing, collaboration with claimants and repairers, and adherence to company guidelines within the Limpopo region. Hybrid working allows flexibility in operations.

Qualifications

• Minimum of 2 years as a Claims Handler in motor insurance.
• Strong understanding of motor policies, claims procedures, and accident investigation.
• Excellent communication, negotiation, and customer service skills.
• Proficient with claims management software and MS Office.

Responsibilities

• Receive, log, and assess motor insurance claims.
• Verify policy coverage and details.
• Communicate with claimants, witnesses, and repairers for documentation.
• Investigate claims, determine liability, and negotiate settlements.
• Authorize payments and manage third-party service providers.
• Maintain accurate claim records and ensure efficient processing.

Skills

Claims handling

Motor insurance

Negotiation

Customer service

Communication

Claims software

Tools

Claims software

Job description

About the Role

Our client is looking for an efficient and customer-focused Claims Handler specializing in motor insurance to join their team in Polokwane. This role involves managing the end-to-end claims process for vehicle insurance, ensuring fair and timely settlements while providing excellent service to policyholders. You will be key in upholding the company's commitment to efficient claims management within the Limpopo region.

Key Responsibilities

• Receive, log, and assess motor insurance claims, verifying policy coverage and details.
• Communicate with claimants, witnesses, and repairers to gather necessary documentation and information.
• Investigate claims, determine liability, and negotiate settlements in line with policy terms and company guidelines.
• Authorize payments for approved claims and manage third-party service providers.
• Maintain accurate claim records and ensure efficient processing to minimize turnaround times.

Requirements

• Minimum of 2 years of experience as a Claims Handler, specifically in motor insurance.
• Good understanding of motor vehicle insurance policies, claims procedures, and accident investigation.
• Strong communication, negotiation, and customer service skills.
• Proficiency in using claims management software and standard office applications.
• Detail-oriented with strong organizational and administrative abilities.

Benefits

• Competitive annual salary and potential performance incentives.
• Hybrid working model offering flexibility.
• Comprehensive medical and retirement benefits.
• Opportunities for training and career development within the claims department.
• A collaborative and supportive work environment.