Claims Handler - Motor Insurance

Placements24; Noord-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

Training & development

Team environment

Service excellence

Job summary

Placements24 in Kimberley, Northern Cape, seeks a diligent Claims Handler specializing in motor insurance to manage the full lifecycle of claims from notification to settlement.

The role requires coordinating repairs, assessing validity, and communicating with customers, repairers, and assessors to ensure smooth processing in a reputable insurer.

Qualifications

• 2+ years of insurance claims handling experience, with focus on motor claims.
• Good understanding of motor vehicle repair processes.
• Strong administrative and organizational skills with attention to detail.
• Proficient in using claims management software and standard office applications.
• Excellent communication and customer service skills.

Responsibilities

• Receive and log new motor insurance claims, capturing all details.
• Assess claim validity against policy terms and conditions.
• Coordinate with policyholders, repairers and service providers for resolution.
• Manage claim documentation, including estimates and invoices.
• Communicate clearly with claimants about status and outcomes.
• Process payments and maintain files for timely closure.

Skills

Claims handling

Motor insurance

Administrative skills

Claims software

Communication

Multitasking

Tools

Claims management software

Microsoft Office

Job description

About the Role

Our client is seeking a diligent and customer-oriented Claims Handler specializing in Motor Insurance to join their team in Kimberley . This role involves managing the entire lifecycle of motor insurance claims, from initial notification through to settlement, ensuring a smooth and efficient process for policyholders. You will be responsible for assessing claim validity, coordinating repairs, and communicating effectively with customers, repairers, and assessors. This is an excellent opportunity for an individual with strong organizational skills and a passion for customer service to contribute to a reputable insurance provider in the Northern Cape region.

Key Responsibilities

• Receive and log new motor insurance claims, ensuring all initial details are accurately captured.


• Assess the validity of claims against policy terms and conditions.


• Coordinate with policyholders, repairers, and approved service providers to facilitate claim resolution.


• Manage claim documentation, including repair estimates, invoices, and relevant correspondence.


• Communicate clearly and empathetically with claimants regarding claim status and outcomes.


• Process payments and manage claim files efficiently to ensure timely closure.

Requirements

• Minimum of 2 years of experience in insurance claims handling , with a focus on motor insurance.


• Good understanding of motor vehicle repair processes and components.


• Strong administrative and organizational skills with excellent attention to detail.


• Proficiency in using claims management software and standard office applications.


• Effective communication and customer service skills.


• Ability to manage multiple tasks and prioritize effectively in a busy environment.

Benefits

• Competitive annual salary and performance-based incentives.


• Comprehensive medical aid and retirement fund benefits.


• Opportunities for further training and development within the claims department .


• A professional and supportive team atmosphere.


• Contribution to a well-regarded insurance company known for its service excellence.