Claims Handler - Motor Department

Placements24; Gqeberha; On-site; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Competitive salary

Port Elizabeth location

Medical aid

Retirement savings

Training opportunities

Job summary

Placements24 is seeking a dedicated and detail-oriented Claims Handler to lead the motor insurance claims process in Port Elizabeth. You will assess the validity of claims, determine liability, calculate payouts, and communicate with policyholders, repairers, and other parties to ensure accurate and fair outcomes.

The successful candidate will have experience in motor insurance claims, strong analytical skills, and excellent customer service in a fast-paced environment, with opportunities for

Qualifications

• Experience as a Claims Handler in motor insurance.
• Strong knowledge of motor vehicle insurance policies and repair processes.
• Excellent organizational skills and meticulous record-keeping.
• Excellent communication and negotiation abilities with diverse stakeholders.
• Proficiency in claims management software and standard office tools.

Responsibilities

• Receive, register, and assess motor insurance claims, verify policy details and coverage.
• Investigate claim circumstances, gather evidence, and determine liability per policy terms.
• Appoint and manage repairers and assess repair estimates for cost-effectiveness.
• Communicate with claimants, providing updates on claim status.
• Process payments and ensure all documentation is complete and compliant.
• Identify and escalate potentially fraudulent or complex claims to specialized teams.

Skills

Claims handling

Motor insurance

Communication

Negotiation

Organization

Tools

Claims management software

Job description

About the Role

Our client is seeking a dedicated and detail-oriented Claims Handler to manage the motor insurance claims department in Port Elizabeth . This role is crucial for ensuring that motor vehicle insurance claims are processed efficiently, accurately, and fairly. You will be responsible for assessing the validity of claims, determining liability, calculating payouts, and communicating with policyholders, repairers, and other relevant parties throughout the claims process. The successful candidate will possess strong analytical skills and a commitment to excellent customer service in a fast-paced environment.

Key Responsibilities

• Receive, register, and assess motor insurance claims, verifying policy details and coverage.
• Investigate claim circumstances, gather evidence, and determine liability in accordance with policy terms.
• Appoint and manage approved repairers and assess repair estimates for accuracy and cost-effectiveness.
• Communicate regularly with claimants, providing updates and explanations regarding their claim status.
• Process claim payments and manage files ensuring all documentation is complete and compliant.
• Identify and escape potentially fraudulent or complex claims to specialized teams.

Requirements

• Previous experience as a Claims Handler , preferably within the motor insurance sector.
• Solid understanding of motor vehicle insurance policies, procedures, and repair processes.
• Exceptional organizational skills with a meticulous approach to record-keeping.
• Strong communication and negotiation abilities to effectively interact with diverse stakeholders.
• Proficiency in claims management software and standard office applications.

Benefits

• Competitive annual salary commensurate with experience.
• Opportunity to work within a reputable insurance company located in Port Elizabeth .
• Comprehensive medical aid and retirement savings plan.
• Support for ongoing professional training and industry certifications.
• A team-oriented atmosphere with opportunities for career progression.