Insurance Claims Handler - Motor

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 270,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical aid benefits

Provident fund

Training opportunities

Supportive team atmosphere

Job summary

Placements24 is seeking an efficient Insurance Claims Handler focused on Motor Claims to join their Mossel Bay team. You will manage the full lifecycle of motor claims, from first reporting to final settlement, ensuring a fair and timely process for policyholders, repairers, and third parties.

The role requires strong communication, excellent organizational skills, and proficiency with claims management software and Microsoft Office.

Qualifications

• Previous experience as a Claims Handler in motor insurance preferred.
• Solid understanding of motor vehicle components, repair processes and costs.
• Strong administrative and organizational skills with high attention to detail.
• Proficient with claims management software and Microsoft Office.
• Excellent customer service and communication, empathetic with sensitive situations.
• Ability to work independently and in a busy Mossel Bay office.

Responsibilities

• Receive and register new motor insurance claims.
• Assess claim validity based on policy terms and conditions.
• Communicate updates and explain the claims process to claimants.
• Appoint and manage repairers and assessors.
• Authorize payments for approved claims promptly.
• Identify potentially fraudulent claims and escalate.
• Maintain detailed records in the claims management system.

Skills

Claims handling

Motor insurance

Administrative skills

Attention to detail

Claims software

Microsoft Office

Customer service

Communication

Tools

Claims management software

Microsoft Office Suite

Job description

About the Role

Our client is looking for an efficient and customer-centric Insurance Claims Handler with a focus on Motor Claims to join their team in Mossel Bay. You will manage the entire lifecycle of motor insurance claims, from initial reporting to final settlement, ensuring a smooth and fair process for all parties involved. This role requires excellent communication skills to interact with policyholders, repairers, and third parties, as well as strong organizational abilities to handle multiple claims simultaneously. Become a key player in ensuring customer satisfaction and operational efficiency within the claims department.

Key Responsibilities

• Receive and accurately register new motor insurance claims, gathering all essential details.
• Assess claim validity based on policy terms and conditions, investigating circumstances where necessary.
• Communicate effectively with claimants, providing updates and explaining the claims process.
• Appoint and manage approved repairers and assessors, overseeing the repair process.
• Authorize payments for approved claims, ensuring accuracy and timely disbursement.
• Identify potential fraudulent claims and elevate them for further investigation.
• Maintain detailed and accurate records of all claim activities within the claims management system.

Requirements

• Previous experience as a Claims Handler, ideally within the motor insurance sector.
• Good understanding of motor vehicle components, repair processes, and associated costs.
• Strong administrative and organizational skills with excellent attention to detail.
• Proficient in using claims management software and Microsoft Office Suite.
• Excellent customer service and communication skills, with the ability to handle sensitive situations empathetically.
• Ability to work independently and as part of a team in a busy office environment in Mossel Bay.

Benefits

• Competitive salary with potential for annual performance reviews and increases.
• Hybrid work arrangement providing a balance between office and remote work.
• Medical aid benefits and a provident fund.
• Training opportunities to enhance skills in claims handling and insurance principles.
• A supportive and team-oriented work atmosphere.