Claims Handler - Motor Insurance

Placements24; Benoni; Hybrid; ZAR 240,000 - 300,000; Full time

Benefits offered by this job

Hybrid work

Medical aid

Retirement plan

Professional development

Team culture in Benoni

Job summary

Placements24 in Benoni seeks a diligent Claims Handler specializing in motor insurance to join a hybrid team. You will manage claims from report to settlement, ensuring customer satisfaction and adherence to procedures.

The role requires strong communication, problem-solving, and attention to detail, with duties spanning investigation, documentation, negotiations, and file closure in a collaborative environment.

Qualifications

• Proven experience as a Claims Handler in motor insurance.
• Strong understanding of motor vehicle repairs, accident investigation, and insurance principles.
• Excellent customer service and communication skills.
• Proficiency in claims management software and Microsoft Office Suite.
• Ability to manage a caseload effectively in a hybrid environment.
• A relevant insurance qualification is advantageous.

Responsibilities

• Receive, record, and acknowledge motor insurance claims promptly and accurately.
• Investigate claims, gathering necessary documentation, assessing liability, and estimating repair costs.
• Communicate with policyholders, third parties, repairers, and other stakeholders throughout the claims process.
• Negotiate settlements within authorized limits and manage claim files diligently.
• Ensure all claims handling activities comply with company policies and regulatory requirements.
• Identify potential fraudulent claims and escalation.
• Process payments and manage claim files closure.

Skills

Claims handling

Motor insurance

Customer service

Communication

Education

Insurance qualification

Tools

Claims management software

Microsoft Office

Job description

About the Role

Our client is seeking a diligent and customer-focused Claims Handler specializing in Motor Insurance to join their hybrid team in Benoni . You will manage motor insurance claims efficiently and effectively, from the initial report to settlement, ensuring customer satisfaction and adherence to company procedures. This role requires excellent communication, problem-solving skills, and a keen eye for detail. You will work a combination of remote and office-based days at our Benoni location, providing flexibility while maintaining strong team connectivity.

Key Responsibilities

• Receive, record, and acknowledge motor insurance claims promptly and accurately.
• Investigate claims, gathering necessary documentation, assessing liability, and estimating repair costs.
• Communicate with policyholders, third parties, repairers, and other stakeholders throughout the claims process.
• Negotiate settlements within authorized limits and manage claim files diligently.
• Ensure all claims handling activities comply with company policies and regulatory requirements.
• Identify potential fraudulent claims and escalation.
• Process payments and manage claim files closure.

Requirements

• Proven experience as a Claims Handler , specifically in motor insurance.
• Strong understanding of motor vehicle repairs, accident investigation, and insurance principles.
• Excellent customer service and communication skills, with the ability to handle sensitive situations.
• Proficiency in claims management software and Microsoft Office Suite.
• Ability to manage a caseload effectively and prioritize tasks in a hybrid work environment.
• A relevant insurance qualification is advantageous.

Benefits

• Competitive salary and performance-based bonuses.
• Hybrid work arrangement offering flexibility and work-life balance.
• Comprehensive medical aid and retirement savings plan.
• Opportunities for continuous learning and professional development.
• A supportive and collaborative team culture in our Benoni office.