Senior Claims Handler - Motor Division

Placements24; Gqeberha; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Fully remote work environment

Flexible schedule

Professional development

Job summary

Placements24 seeks a seasoned Senior Claims Handler to manage complex motor insurance claims in a fully remote South African role. You will oversee end-to-end claims, ensuring fair resolutions and excellent customer service while coordinating with policyholders, third parties and legal representatives.

The ideal candidate has 5+ years in motor claims, strong negotiation skills, and solid knowledge of SA insurance legislation.

Qualifications

• Minimum of 5 years of experience handling motor insurance claims, especially complex cases.
• In-depth knowledge of South African motor insurance legislation and claims best practices.
• Strong negotiation and settlement skills with disputes resolution ability.
• Excellent organizational and time management skills for high remote workloads.
• Proficiency in using claims management software and digital communication tools.
• Relevant industry qualifications or certifications are highly desirable.

Responsibilities

• Process and manage a portfolio of complex motor insurance claims from first notification to settlement.
• Conduct thorough investigations into claims, verifying policy coverage and assessing liability.
• Appoint and manage third-party service providers, such as assessors and repairers.
• Communicate with policyholders, third parties, and legal representatives throughout the process.
• Ensure compliance with regulatory requirements, company policies and SLAs.
• Identify potential fraud indicators and escalate suspicious claims for further investigation.

Skills

Motor insurance claims

Negotiation

Investigations

Remote work

Communication

Regulatory compliance

Tools

Claims management software

Job description

About the Role

Our client is seeking a seasoned Senior Claims Handler to manage complex motor insurance claims within their fully remote operations. This role requires a meticulous individual with a deep understanding of motor vehicle insurance policies and claims procedures. You will be responsible for the end-to-end management of claims, ensuring efficient and fair resolution while providing excellent customer service. This is an exceptional opportunity for an experienced claims professional to work from anywhere in South Africa, contributing to a forward-thinking insurance provider based in Gqeberha (Port Elizabeth) .

Key Responsibilities

• Process and manage a portfolio of complex motor insurance claims from first notification to settlement.
• Conduct thorough investigations into claims, verifying policy coverage and assessing liability.
• Appoint and manage third-party service providers, such as assessors and repairers, ensuring quality and cost-effectiveness.
• Communicate effectively with policyholders, third parties, and legal representatives throughout the claims process.
• Ensure compliance with all regulatory requirements, company policies, and service level agreements.
• Identify potential fraud indicators and escal… suspicious claims for further investigation.

Requirements

• A minimum of 5 years of experience in handling motor insurance claims, with a significant portion involving complex cases.
• In-depth knowledge of South African motor insurance legislation and claims best practices.
• Strong negotiation and settlement skills, with the ability to resolve disputes effectively.
• Excellent organizational and time management skills, with the ability to manage a high workload remotely.
• Proficiency in using claims management software and digital communication tools.
• Relevant industry qualifications or certifications are highly desirable.

Benefits

• Competitive salary commensurate with experience.
• Fully remote work environment, offering unparalleled flexibility.
• Opportunity to work with a leading insurance company without geographic constraints.
• Continuous professional development and training opportunities.
• Be part of a dedicated and supportive remote team focused on delivering exceptional claims service.