Claims Handler - Motor Vehicle

Placements24; Mossel Bay; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Flexible remote work

Medical benefits

Retirement benefits

Professional development

Job summary

Placements24 is seeking a competent Claims Handler for motor vehicle insurance, working remotely from Mossel Bay to service the Western Cape. You will manage end-to-end claims, require strong investigative skills, and communicate effectively with clients, repairers, and involved parties.

The role emphasizes independence, attention to detail, and a proactive approach to delivering fair settlements while maintaining accurate claim records.

Qualifications

• Excellent communication and negotiation skills.
• Strong understanding of vehicle repair processes and industry standards.
• Proficiency with claims management systems and MS Office.
• Ability to work independently and manage a caseload remotely.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Receive and log new motor vehicle insurance claims accurately.
• Assess claim validity based on policy coverage and incident details.
• Appoint and liaise with assessors, repairers, and legal teams as needed.
• Negotiate settlements with claimants and third parties.
• Ensure timely payment of approved claims.
• Maintain accurate records and update claim files promptly.

Skills

Communication skills

Negotiation skills

Attention to detail

Independent work

Remote work skills

Tools

Claims management system

MS Office

Job description

About the Role

Our client is seeking a competent and empathetic Claims Handler specializing in Motor Vehicle insurance to join their remote team. You will manage the end-to-end claims process for vehicle accidents, ensuring fair and timely settlements for policyholders. This role requires strong investigative skills, attention to detail, and the ability to communicate effectively with clients, repairers, and other relevant parties. Working remotely from your base in or near Mossel Bay, you will contribute to delivering excellent claims service across the Western Cape.

Key Responsibilities

• Receive and log new motor vehicle insurance claims accurately.
• Assess claim validity based on policy coverage and incident details.
• Appoint and liaise with assessors, repairers, and legal teams as needed.
• Negotiate settlements with claimants and third parties.
• Ensure timely payment of approved claims.
• Maintain accurate records and update claim files promptly.

Requirements

• Minimum 3 years of experience as a Claims Handler, specifically in motor vehicle insurance.
• Good understanding of vehicle repair processes and industry standards.
• Excellent communication and negotiation skills.
• Proficiency in claims management systems and MS Office.
• Ability to work independently and manage a caseload effectively in a remote setting.
• Strong problem-solving abilities and attention to detail.

Benefits

• Competitive salary and performance-based incentives.
• Flexible remote working arrangements.
• Comprehensive medical and retirement benefits.
• Opportunities for continuous professional development.
• Join a supportive and forward-thinking insurance company.