Inbound Sales Pro: Convert Calls to Appointments & Upsells

Sagan Recruitment; South Africa; On-site; ZAR 219,000 - 455,000; Full time

Job summary

Sagan Recruitment is seeking an Inbound Sales Representative to convert incoming calls into booked service appointments and membership upsells for a home services client.

This conversion-focused role requires strong English, excellent objection handling, and the ability to drive revenue while delivering a positive customer experience in high-pressure situations. You will work in a fast-paced environment with clear performance metrics and regular incentives.

Qualifications

• 1–2 years in sales, call center, or inbound roles.
• Excellent verbal communication with a confident phone presence.
• Experience converting inquiries into bookings and upsells.

Responsibilities

• Inbound call conversion to booked service appointments.
• Upsell memberships and handle objections confidently.
• De-escalate frustrated customers and guide conversations to solutions.
• Maintain accurate CRM notes and update call tracking.
• Support ongoing sales campaigns and promotions.

Skills

Strong spoken English

Convert inbound calls

Objection handling

Upselling

Calm under pressure

Follow-through

1–2 years sales experience

Job description

Sagan Recruitment is seeking an Inbound Sales Representative to convert incoming calls into booked service appointments and membership upsells for a home services client.

This conversion-focused role requires strong English, excellent objection handling, and the ability to drive revenue while delivering a positive customer experience in high-pressure situations. You will work in a fast-paced environment with clear performance metrics and regular incentives.